Ciarán Levingston Email & Phone Number

County Dublin, Ireland

Dublin, Ireland

Sydney, Australia

Specialising in small business and retirement/wealth management, I worked across several projects and delivered designs into the bank's digital channels.A small business project involved taking an application for a new overdraft product to the bank’s digital platforms. Working with a new project presented unique legal, business and technical challenges that my designs were required to accommodate while meeting customer needs.I also worked to bring the bank’s retirement savings product to it’s online banking platform and to proactively engage apathetic customers.• Agile UX design and development support• Ideation facilitation and requirements gathering• User journeys, IA and wireframes• Design pattern creation

Sydney, Australia

Senior consulting role supporting UX design and research activities for prominent financial, telecommunications and government clients. My primary responsibility was gathering user and business requirements and translating them into tangible outputs such as IA’s, wireframes, interactive prototypes and functional specifications. Working in an agile project environment, support of technical design and front­ end development was key and helped me to bring implementation considerations to designs. • Agile UX design and development support• Functional specification• Requirements gathering• Translation of requirements into personas, user journeys, IA and wireframes• User research design and execution• Stakeholder engagement and management

Sydney, Australia

Full-time placement as the lead of a program of research at an Australian telecommunications and technology company. A focus of the placement was the establishment of a strong research process to support the business’s use of the Net Promoter Score as a UX assurance measure. A large component of this role was engaging internal stakeholders, advocating UX and helping them to build UX activities into their projects. • Program management • Stakeholder engagement and management • Development of a research framework to support assessment of end-to-end product UX• Research design, execution and communication of results• Mentoring and development of junior staff • QA of deliverables produced in the program

Sydney, Australia

Planning and delivery of UX research from initial client engagement through to research execution, analysis and reporting. A strong focus on maintaining the rigour and thoroughness of the research process while meeting client research goals and achieving clarity of communication throughout.• Strong understanding of user centred design processes and principles• Liaise closely with client contacts throughout the research project lifecycle• Meet business requirements while maintaining the integrity of the research process • Design, execution and analysis of eye tracking research• Facilitation of one-on-one and focus group sessions• Identification of usability issues through participant interview and eye tracking data analysis• Detailed reporting of research findings and recommendations for design improvements• Participation in client meetings and project debrief presentations• Close collaboration with team members in project planning, execution and delivery• Training of colleagues and development of instructional materials

Sydney, Australia

Large web usability projects for government departments and large commercial organisations. Heavily involved in the planning, execution and reporting in these projects, with a very high level of client satisfaction. • One-on-one web usability research sessions• Research data analysis and comprehensive reporting of outcomes• Comparative benchmarking of client website user experience with respect to domestic competitors

Sydney, Australia

Utilising eye tracking technologies as part of usability research, particularly in website usability evaluations and evaluations of paper based materials.• Design and execution of eye tracking studies• Web usability, shopper behaviour, mobile eye tracking• Research of paper based communications and collateral • Analysis of eye tracking data with qualitative feedback to identify optimisations

Dublin, Ireland

System and integration testing of an administration node of a prepay mobile phone network to ensure the stability and reliability of the product in the system. • Testing new releases, change requests packages and emergency correction patches• Writing of test specifications and procedures based on functional descriptions• Execution of test procedures and identification of bugs• Production of test reports and test execution reports• Sole responsibility of the testing of two interface protocols to the software• Close collaboration with members of the test and development teams• Shell scripting, SQL and Sybase RDBMS• Verification of product documentation

M.Sc., Electronic Commerce (Technical)

B.A. (Moderatorship), Computer Science