• Support the development of a skilled workforce by onboarding employees and guiding them though their Academy learning experience.• Lead and manage teammates, both virtually and in person.• Ensure adherence to the company’s risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role program.• Identify proficiency gaps, role model behaviors, coach teammates and develop action plans to increase speed to proficiency and ensure successful completion of the program.• Contribute to delivering client care, operational excellence, and other key business imperatives.• Serve as a POC for New Leader Onboarding program where I guide them through their learning plans that are designed to equip leaders with the skillsets that they need to be successful in their roles.

• Serves as primary contact or client manager for all learning needs for the Line of Business (LOB) and/or Enterprise. • Oversees initial learning analysis, recommends learning solutions and/or manages curriculum. • Engages appropriate resources to develop learning solutions. • Supports critical initiatives that are large scale, span across multiple LOBs and audiences, or are horizontal in nature.• Actively engages in strategic thinking, detailed tactical planning, project management, and product development while communicating with stakeholders and managing their expectations. • Effectively articulates complex subject matter in a clear and concise manner to key stakeholders and executive leadership, while establishing and maintaining strong relationships with peers and partners across the organization.

• Responsible for creating and maintaining fraud loss forecasts for eCommerce business unit which contains six segments/fraud types• Use statistical models to measure the accuracy of the forecasts produced while understanding defect trends concerning risk and policy opportunities • Identify countermeasures that would impact the overall performance goals and loss goals while also highlighting potential policy implications• Responsible for gathering data from multiple resources to be utilized for various reporting needs• Provide continuous feedback and counsel to upper leadership• Mentor and coach emerging leaders within the department to prepare them for roles as they become available• Provide numerous reports utilizing the data that is collected and analyzed• Coordinate the production of reporting and updates for senior management through meetings and written communications• Continue to lead Courageous Conversations within the organization under Jen Ehersman

• Responsible for identifying policy gaps to minimize potential fraud within the Digital channel. • Identify countermeasures that would impact the overall performance goals and loss goals while also highlighting potential policy implications• Responsible for gathering data from multiple resources to be utilized for various reporting needs• Provide continuous feedback and counsel to upper leadership• Mentor and coach emerging leaders within the department to prepare them for roles as they become available• Coordinate the production of reporting and updates for senior management through meetings and written communications• Develop education plan to assist in the ongoing education of the team• Developed Courageous Conversation materials and led sessions to engage team in conversations around bias, courageous actions, and how we view diversity in the workplace.

• Responsible for creating and maintaining all fraud loss forecasts for eCommerce business unit which contains six segments/fraud types• Use statistical models to measure the accuracy of the forecasts produced while understanding defect trends concerning risk and policy opportunities • Identify countermeasures that would impact the overall performance goals and loss goals while also highlighting potential policy implications• Responsible for gathering data from multiple resources to be utilized for various reporting needs• Provide continuous feedback and counsel to upper leadership• Mentor and coach emerging leaders within the department to prepare them for roles as they become available• Provide numerous reports utilizing the data that is collected and analyzed• Coordinate the production of reporting and updates for senior management through meetings and written communications

• Responsible for performing complex analysis and modeling in support of various strategies to ensure company goals are being met.• Coordinate the production of performance reports and updates for senior management.• Analyze defect trends concerning risk, loss trends, policy opportunities to identify countermeasures that would impact the overall performance goals

Responsible for exposing non-traditional and traditional students to the general concepts of General Psychology. The goal is to measure their ability to use critical thinking in the application of the concepts that they learn.

As an adult educator, my goal is to provide my students with the foundation they need within the discipline of Psychology, so they can successfully apply the information in the career of their choosing.

I am the co-founder and Chief Operations Officer of Holmes Group Consulting. This is a new organization that is designed to develop and train cutting edge leaders to impact the marketplace and their communities. We develop and undergird cutting edge ideas that are designed to promote out-of-the-box thinking and initiatives that can benefit our communities and its surrounding areas.

• Responsible for forecasting daily volumes for five business segments within the Loss Management business unit.• Use statistical models to measure the accuracy of the forecasts provided.• Maintain workforce database that produces reports that are used to manage the business unit in its day to day capacity.• Point of contact for projects and initiatives to ensure that we experience optimal results with minimal impact. • Provide continuous feedback and counsel to upper leadership as to where we are currently, identify road blocks and challenges, and what we will look like in the future based on current trends and analysis.• Mentor and coach emerging leaders within the department for to prepare them for roles as they become available.

• Responsible for forecasting daily data for Employee Financial Services within Wachovia Direct Access. • Use statistical models to measure the accuracy of the forecasts that I provide. • System Administrator of our current databases which is used to produce reports and spreadsheets using Microsoft programs.• Point of Contact for various projects that are taking place in Wachovia Direct Access. • Create training modules for various system upgrades that will impact our level of service to our employees.• Member of Statistical Analysis Team responsible for analyzing employee responses concerning the climate of the corporation. Presented our findings and recommendations to Senior Leadership for next steps.

• Responsible for accessing and meeting each customer’s immediate and future need by providing the correct product.