The mission is centered on people, internal and external customers, because they are (r)evolving human relationships that criate value for your business.What I doI help, develop and drive them to improve their understanding, service and relationships with customers, strengthening their experience, partnership, generating trust, credibility and the value proposition they present to the market.Areas: Customer Service, Customer Success, Customer Experience, Inbound and Outbound Customer Service, After Sales, Internal Sales, Strategic Marketing and Communication.How I do itWith strategy, knowledge, experience and results.Developing plans and projects with context, action and results by implementing simple, replicable methodologies in the pillars of: People Management, Customer Management and Process Management.Who I amSpecialist and Strategist in the Customer area for 30 years, leading and developing people, defining and improving processes to support companies in implementing and restructuring areas linked to Customers so that they strengthen their brands, raise the level of customer acquisition, retention and relationships and increase their results.Companies such as Grupo Ecoporto, Santos Brasil, ITW Polymers & Fluids South America, Bunge and Swagelok.Graduated in Business Administration with an MBA in Strategic Business Management, Sales, Marketing, Branding & Growth and fluent English.Knowledge of the Microsoft Office, Protheus, SAP, SAP B1, Ploomes, RD Station and Movidesk.Contact me at any time:Lígia GonçalvesWhatsApp +55 (11) 990101-179ligiamara@yahoo.comCustomer Service | Customer Success | Customer Experience | Customer Service | Customer Relationship | Commercial Operations | Customer Service | Marketing | Call Center | After Sales | Inside Sales | Communication | Inside Sales | Follow up