Melissa Dyer Email & Phone Number

Houston, Tx, Us

Texas, United States

O Fallon, Mo

Owned new product and functionality enterprise projects to ensure contractual objectives, delivery on-time and revenue goals were met. Analyzed and validated market and delivery readiness. • Managed customized product functionality implementations for Prepaid Key Account• Accomplished 25+ individual projects over a 12-month period from ATM, Debit and Prepaid Product lines• Collaborated with internal Operational and Development stakeholders to ensure flawless delivery and customer satisfaction.

O Fallon, Mo

Primary point of contact for five designated domestic and international Debit, Prepaid Debit and ATM Acquiring customers for all enterprise business. Customers issued on multiple payments networks, requiring extensive knowledge of the payments industry. • On call 24/7/365 for enterprise issue management• “Voice of Customer” - Advocate for customers during issue resolution, project implementation, product enhancements and sales opportunities• Improved relationship with litigious customer using constant communication, frequent meetings and industry expertise. • Worked with Legal, Product, Customer Service and Development resources to provide consistent messaging and processes to customers

O Fallon, Mo

Managed onboarding four new Prepaid Debit international and domestic customers. Owned delivery dates and budget, ensuring projects met jointly agreed scope of work. Customer advocate with internal technical staff for requirements development and delivery. Responsible for overall project reporting to both customer and Mastercard executive management, including customer project plans.• Onboardings included new product functionality, building the Prepaid enterprise solution with each new customer.• Managed continual testing and defect management during each phase.• International customers required non-standard business hours and foreign language support. • Added multiple languages and currencies to enterprise.• Created web services to support customers’ unique need from enterprise.

Irvine, California, United States

Sold and supported Prepaid product offerings: incentive, payroll, gift, reloadable, travel. Managed the implementation of customer portfolio on the Platform, Gateway Processor and Network. Trained, developed and directed the client relations team located in multiple states, emphasizing customer service and retention. Assisted staff and executive management with product and system knowledge. • Solely responsible for a portfolio of 100 + financial institutions, prepaid program managers and corporate clients that contributed 45% of the company’s income.• Conceptualized cross-selling programs, including marketing materials and sales webinars.• Planned and attended Card Express’ exhibition at banking and industry trade conferences.

Temecula, California, United States

Multiple consultant assignments in Payments Industry. • Acted as a Sales Executive for a financial institution’s Independent Sales Organization sponsorship program specializing in US ATM deployments for multiple networks. Responsible for maintaining the partnership profits through sales and increased transaction sponsorship. • Consulted for Canadian ATM processor to gain entry into the U.S. market. • Advised an electronic funds network on increasing Independent Sales Organization membership by improving processes and decreasing approval time.

Houston, Texas, United States

Designed and developed new product training materials and user manuals for use with financial institution customers in a six-state territory, specializing in U.S. Independent Community Banks and Credit Unions. • Presented regularly scheduled training seminars for customers and employees in small and large group settings, one-on-one training and webinars. Training seminars produced income for division.• Evaluated and revised programs through on-going monitoring of participant feedback. • Active participant of customer implementation team, going on site during conversion for training.

Santa Monica, California, United States

Managed a portfolio of financial institutions, Independent Sales Organizations and merchant processors. • 50% of company income. • Acted as third level escalation for issues. • Represented company at industry trade conferences and coordinated Card Commerce’s User Conference.

Houston, Texas, United States

Product manager and relationship manager for PULSE’s PIN-based debit payment product. Owned PULSE’s Independent Sales Organization (ATM and merchant) Program. • Customers included merchants, financial institutions and processors throughout the U.S.• Developed cardholder marketing programs for national merchants and financial institutions.• Responsible for increasing PIN-based debit volume, which grew to be more than 50% of the total transaction volume of the network during tenure. • Speaker at banking and industry trade conferences.

Houston, Texas, United States

Served as primary contact for PULSE CHEK Services Corporation (subsidiary of PULSE EFT Association). Handled customer service and system implementation activities for participating financial institutions. Was accountable for a seven-state sales territory in the southwest United States. • Increased participation by 50%. • Sold and implemented four Tier One financial institutions

Bachelor Of Science, Economics

Student Government

Master, Business Administration And Management, General