Cliff Rank
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Cliff Rank Email & Phone Number

Service Manager at Digacore Technology Consulting
Location: New York City Metropolitan Area, United States, United States 4 work roles 1 school
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Current company
Digacore Technology Consulting
Role
Service Manager
Location
New York City Metropolitan Area, United States, United States
Company size
86 employees

Who is Cliff Rank? Overview

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Quick answer

Cliff Rank is listed as Service Manager at Digacore Technology Consulting, a company with 86 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Cliff Rank.

Cliff Rank previously worked as Technical Customer Success Manager at Cdata Software and Technical Support Manager at Commvault. Cliff Rank holds 4.0 from Brick Computer Science Institute.

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Email format at Digacore Technology Consulting

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Digacore Technology Consulting

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Profile bio

About Cliff Rank

As an experienced Technical Support Manager with over 10 years of expertise in customer success and technical support management, I specialize in leading high-impact teams, optimizing processes, and delivering exceptional customer experiences. Throughout my career, I've consistently driven improvements in customer retention, NRR growth, and operational efficiency, leveraging a strong technical background and strategic leadership skills.I have successfully led and developed teams, including managing a team of 10 Customer Engineers, mentoring them to reduce resolution times and enhance customer satisfaction. By designing and implementing standard operating procedures (SOPs), I’ve streamlined support operations, ensured consistency across global teams, and optimized resource allocation.Collaborating cross-functionally with Sales, Engineering, and Product teams has been key to aligning customer needs with technical solutions and driving product enhancements based on customer feedback. My experience as the primary contact for the Support-Sales Pipeline Project (SSP) further allowed me to influence revenue growth and deliver seamless transitions for customer leads.I am passionate about delivering value to customers, resolving complex escalations, and identifying opportunities for strategic growth. With a data-driven mindset, I consistently track KPIs and key metrics to drive successful project outcomes, improve team performance, and align with business goals.Driven by continuous improvement, I’m always looking for new ways to optimize processes, elevate service quality, and build lasting relationships with customers. Whether it’s through mentorship, process innovation, or cross-functional collaboration, I’m committed to delivering exceptional results and contributing to the success of my team and organization.Currently, I am exploring new opportunities where I can apply my leadership, technical expertise, and passion for customer success to drive value for an innovative organization. I'm excited to connect with professionals and explore roles that align with my experience in customer success and technical leadership.

Current workplace

Cliff Rank's current company

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Digacore Technology Consulting
Digacore Technology Consulting
Service Manager
New York, NY, US
Website
digacore.com
Employees
86
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Company profile
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4 roles

Cliff Rank work experience

A career timeline built from the work history available for this profile.

Technical Support Manager

Current
Commvault

Tinton Falls, New Jersey, United States

  • Responsibilities and Achievements:
  • Technical Project Leadership: Led technical support initiatives across multiple customer accounts, managing project schedules, resource planning, and KPIs to drive customer retention and NRR growth.
  • Team Leadership & Development: Recruited, trained, and managed a team of 10 Customer Engineers, providing mentorship that reduced resolution times and boosted customer satisfaction. Conducted team evaluations.
  • Process Optimization & SOP Creation: Developed SOPs to streamline operations, improving efficiency and consistency across global teams. Used data insights to identify and address process inefficiencies.
  • Strategic Influence & Cross-Functional Collaboration: Worked closely with Sales, Engineering, and Product teams to align customer needs with technical resources. Led the Support-Sales Pipeline Project (SSP) to ensure.
  • Escalation & Risk Management: Managed escalations for complex issues, collaborating with resellers and partners to resolve critical cases while maintaining customer satisfaction. Led the Adopt a Customer program.
Dec 2013 - Present

Tier 2/Technical Lead

Commvault

Tinton Falls, New Jersey, United States

  • Responsibilities:
  • Led Complex Technical Support Operations: Utilized RightNow and Microsoft Dynamics to manage, prioritize, and resolve high-impact customer issues, ensuring service quality and alignment with company standards for.
  • Enhanced Project & Team Efficiency: Advanced from support agent to technical lead by improving support processes and mentoring team members. Developed initiatives to streamline troubleshooting and escalation protocols.
  • Provided Strategic Guidance on Deployments: Acted as a trusted advisor, offering insights and best practices to optimize software deployment and configuration. Engaged in solution-driven discussions to ensure.
  • Led Training & Knowledge-Sharing: Delivered structured training for new hires and advanced sessions to enhance team skills. Fostered a culture of continuous learning to address emerging technical challenges.
  • Cross-Functional Collaboration & Escalation Management: Partnered with Tier 1 support and engineering teams to resolve complex issues, ensure seamless knowledge transfer, and fix bugs quickly. Managed escalations and.
Sep 2008 - Dec 2013
Team & coworkers

Colleagues at Digacore Technology Consulting

Other employees you can reach at digacore.com. View company contacts for 86 employees →

KL Ken Levee Roxas Ken Levee Roxas Colleague at Digacore Technology Consulting Batangas, Calabarzon, Philippines, Philippines View → QM Quentin Moreau Quentin Moreau Colleague at Digacore Technology Consulting Hardy, Virginia, United States, United States View → WK William Kaminski William Kaminski Colleague at Digacore Technology Consulting New York City Metropolitan Area, United States View → VB Vincent Blanchard Vincent Blanchard Colleague at Digacore Technology Consulting Christiansburg, Virginia, United States, United States View → C" Charles Charles "Lee" Gerstenberger Colleague at Digacore Technology Consulting Niles, Illinois, United States, United States View → SS Samir Sarwar Samir Sarwar Colleague at Digacore Technology Consulting Woodbridge, New Jersey, United States, United States View → LR Lisa Ross Lisa Ross Colleague at Digacore Technology Consulting New York City Metropolitan Area, United States View → DH Daniel Holczer. Daniel Holczer. Colleague at Digacore Technology Consulting United States, United States View → SJ Sara Jacobs Sara Jacobs Colleague at Digacore Technology Consulting Lakewood, New Jersey, United States, United States View → DP Darren Philander Darren Philander Colleague at Digacore Technology Consulting Bloemfontein, Free State, South Africa, South Africa View →
1 education record

Cliff Rank education

  • Brick Computer Science Institute
    Brick Computer Science Institute
    4.0
FAQ

Frequently asked questions about Cliff Rank

Quick answers generated from the profile data available on this page.

What company does Cliff Rank work for?

Cliff Rank works for Digacore Technology Consulting.

What is Cliff Rank's role at Digacore Technology Consulting?

Cliff Rank is listed as Service Manager at Digacore Technology Consulting.

Where is Cliff Rank based?

Cliff Rank is based in New York City Metropolitan Area, United States, United States while working with Digacore Technology Consulting.

What companies has Cliff Rank worked for?

Cliff Rank has worked for Digacore Technology Consulting, Cdata Software, and Commvault.

Who are Cliff Rank's colleagues at Digacore Technology Consulting?

Cliff Rank's colleagues at Digacore Technology Consulting include Ken Levee Roxas, Quentin Moreau, William Kaminski, Vincent Blanchard, and Charles "Lee" Gerstenberger.

How can I contact Cliff Rank?

You can use AeroLeads to view verified contact signals for Cliff Rank at Digacore Technology Consulting, including work email, phone, and LinkedIn data when available.

What schools did Cliff Rank attend?

Cliff Rank holds 4.0 from Brick Computer Science Institute.

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