Cliff Holverson Email & Phone Number

As a Senior Instructional Designer, I combine instructional design expertise with advanced media production skills to create impactful learning experiences. I work on expanding my expertise in this evolving industry, including staying current on adult learning and andragogy trends, conducting needs analyses, and identifying new learning resources. I write scripts and create storyboards for videos and eLearning courses, record and edit content using tools like Audacity, Camtasia, Snagit, and Adobe Creative Suite, and develop content with subject matter experts using instructional design theories, practices, and methods.I maintain and update our instructional media library, manage records in JIRA, videos in Wistia and Vimeo, four different YouTube channels, and courses in SkillJar, and provide instructional media analytics and insights to guide content improvements. My strategic planning and development efforts involve creating strategies to evolve media offerings, developing new content solutions, assigning projects, and managing course development processes.Additionally, I support departments and onboard new team members, focusing on personal development and mentoring. This role has honed my skills in multimedia production, content creation, strategic planning, and team leadership, making me a versatile professional in instructional media.

Remote

As an Instructional Media Designer, I create multimedia content designed to inspire customers to choose and fully adopt our products and solutions. I do this primarily through the design, construction, implementation, and maintenance of eLearning courses, product specific training videos, and other assorted media. I take pride in transferring detailed product usability knowledge to both customers and prospects through the media I create and the product training sessions I teach.

The Woodlands Texas

As a Product Specialist I transfer detailed product usability knowledge to both customers and prospects through product training sessions in both classroom and/or online environments. I am also responsible for resolving inbound product training support requests for Estimator assistance and occasionally participating at trade show events.

Houston, Texas Area

Train associates and customers to use a variety of different applications within our retail management system software via classroom training, online webinars, and self-paced courses. Create new course materials (videos with audio narration, multi-session course books, exercise packets, and PowerPoint presentations) as well as revise and maintain existing course documentation. Train and mentor new associates. Rapidly certify to teach in new areas through extensive product certification programs and software immersions. Adapt to rapidly changing product schedules in order to teach associates and customers most efficiently.

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as well as customer service and sales. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Assisted customers throughout rental process, trained employees, and managed the office

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.55

Certificate, Human Resources

Associate Of Applied Science, Business Management