Maintain relationships with suppliers new and old, put expiring contracts out for renewal and look at all feasible options. Negotiating contracts and renewals. Testing new processes before going live to company. Procure IT hardware for new hires and the local office, provide application support, and assist remote users.Help hire, train and mentor junior team members of the team.Manage multiple office moves of 350+ users IT and office IT equipmentApply people and performance management to the local Technical Services team.Drive local office issues and make decisions in critical situations.Support global team in office moves and facilitate communication between teams.Manage technical projects and provide technical assistance and support.Install and support hardware for Genius Sports Group offices.

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.Negotiate contracts with software and service providers.Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.Collaborate with analysts, designers, system owners, and suppliers in the testing of new software programs and applications.Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.

Maintaining NetworkMaintain all current IT equipment (Desktops, laptops, IP phones, company mobiles, and printers)Setup new desktops, laptops, mobile phones, and printers. Asset and record all IT equipmentCreate and maintain AD accountsMaintain group policiesCreate and maintain Exchange mailboxes and Distribution GroupsMaintaining ties with current 3rd party support vendors Order new IT equipment and consumables Working with other members of staff on projects to advise on IT matters

This was my last temporary role in Australia where I was part of the account management team. Create AD accountsCreate user personal drives and department shared drivesCreate user mailboxes in Exchange 2007 and 2010Create resource mailboxes in Exchange 2007 and 2010Create Mitel extension numbers and assign to new and current staffCreate security and distribution groups in ADGive staff access to applications like Oracle, Aconex, MRI, and HFM

This was a temporary role while traveling in Australia. The role was to help and support end users during an Office 365 migration project. Perpetual were migrating from IBM Lotus Notes to Exchange. Face to face support on day one and two roll-outPhone support for international and interstate migrationsTroubleshoot client site installation packageCreation of cheat sheets for first-time users of the Office suiteDeployment of MDM of users IOS devices (Intune)Work with Perpetual's outsourced IT support to provide end users after the initial roll-outUse a ticketing system to create and update tickets created with solutions once the issue is resolved

1st 2nd and 3rd line support (Software, PC and mobile devices)Research and refresh end-users laptops and desktopsProduction and development Server maintenanceNetwork infrastructure maintenance at different office sitesExternal and internal DNS managementAD and Exchange account creation and managementWorking with third-party vendors to identify and troubleshoot issuesMatchday IT operationsIdentify, track and maintain assets on an asset management systemCreation and modification for ISA firewall rules

AD and exchange mailbox creation of tournament staffSetup of laptops for tournament staffOffice setup at different tournament locations (servers, laptops, and printers)Setup and maintenance of the accreditation scannersSetup install and maintain tournament servers Setup and troubleshoot Wi-Fi hotspots at each of the different cricket stadiums Support ICC tournament staff and international press with any IT issues