Richard Galvan Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas Metropolitan Area

San Antonio, Tx, United States

Responsible for conducting and documenting moderate to complex audit projects with direction from Audit Manager. Audit responsibilities include the review, analysis, and monitoring of procedures and systems of internal controls within the retail stores. Prepares audit reports. Develops recommendations for improving the procedures being audited. Transaction review responsibilities include review and analysis of retail store point of sale transactions for compliance to company standards.Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Responsible for conducting full physical inventory and cash counts on-site including reconciliations which requires thorough knowledge of OPUS.Project lead for Microsoft Teams and Future of Work Initiative for ROA National Team.

-Meet and exceed customer experience andsales objectives for store. Assist StoreManager in the daily operation of a retailstore (Highest traffic rate in U.S.). Scheduleemployees, maintain inventories, conductphysical inventories, maintain storeappearance and complete day-to-day tasks asneeded.-Coached personnel on “opportunities” withkey sales and metrics, recognize teams onpositive performance against key sales andreputation-Currently in charge of retail technologyimplementation within store (POS stations,mobile devices, iPads). Support Windows,iOS and Android devices as needed for retailneeds.-Lead for pilot program for AT&T Retail forSmartcheck diagnostic device and Kid’sCorner devices that have been implementedwithin the nation-Lead for Retail Audit team in district toverify correct procedural execution withineach retail store. Overview of inventory,technology and overall customer experienceis assessed.

Bachelor Of Arts (B.A.), Music Performance, General

Associate Of Science (A.S.), Recording Arts Technology/Technician