North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer and operational expertise, we’re the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.Founded in 1992, North Highland is an employee-owned firm - regularly named one of the best places to work. We have more than 5,000 consultants worldwide and 65+ offices around the globe. Meanwhile, we’re a proud member of Cordence Worldwide (www.cordence.com), an international consulting alliance. For more information, visit http://www.northhighland.com/ or connect with us on LinkedIn, Twitter and Facebook.

Leading Data & Analytics consulting sales and delivery for a portfolio of accounts across Retail, Telecomm, Automotive, and Travel & Leisure. Established new Data & Analytics revenue at 3 accounts in the first half year and grew D&A portfolio revenue 240% in the second full year. Leading projects across many D&A disciplines including Enterprise Information Management, Enterprise Business Intelligence, Data Visualization, and Advanced Analytics. Lead the development of multiple pieces of thought capital that shape thinking around new ideas in the D&A space. Full Cycle Data Strategy to Implementation:- Lead multiple projects across different industries to develop a data strategy, implement a Data Warehouse or departmental Operational Data Store, build analytics cubes and analytics capabilities, and to build reporting and dashboarding. Data Visualization:- Lead a significant number of engagements to visualize client data in a way to enable self-service insights and data discovery. Work to build client user personas and user stories to understand client requirements and create dashboards that meet the needs of all critical stakeholders. Built solutions across a variety of technologies including Tableau, Tableau Server, Microstrategy, Microsoft Stack, and Answer Rocket. Advanced Analytics:- Lead multiple varieties of Advanced Analytics projects including predictive modeling, text mining, decision tree modeling, and social listening. - Developed a methodology leveraging Advanced Analytics and Artificial Intelligence to optimize customer conversion from any e-commerce Product Information Page (PIP) to the basket and purchase. This methodology focuses on determining the optimal quantity and quality of images, videos, copy, and rich content to display on each PIP. The retailer has realized over $150M of incremental revenue from improved purchase conversion in the first year of the program.

Led all business development activities including networking, client sales meetings, marketing, thought leadership, conference attendance and presentations for the East Coast practice. Drove a 6x increase in D&A revenue in the first year with the firm.Established relationships with the academic community for recruiting as well as analytics collaboration and partnershipsLed a large consulting engagement at a Fortune 200 retailer to support their Supply Chain Inventory Management team with analytics and dashboarding across the following areas:o Supply Chain Integration - Built a customer migration tool and SKU rationalization tool to assist in Supply Chain integration efforts o Demand Forecasting – Developed an improved demand forecasting model leveraging historical sales to better predict customer demand o Forecast Accuracy – Developed standardized demand forecast accuracy reporting published to the Supply Chain team that helped to drive significant improvement around forecast accuracy and helped to drive ~ $100M of inventory out of the Supply Chain while maintaining service levelso Lost Sales – Built a lost sales model that helped the forecasting team better prepare for customer demand on a year over year basis and add sales to the top line. Identified ~ $20M of lost sales in one product categoryo Inventory Health - Built dynamic Inventory Health dashboard monitoring solution to provide executive leadership visibility into Inventory Dollars, COGS, Turns, Receipts, and Forecast Accuracy at a building / category level

Canadian Projects:- Manage Canadian team responsible for consulting based projects focused Home Depot Canada- Cultivate relationships with Canadian executives to understand current business risks and opportunitiesBusiness Intelligence:- Develop dynamic analytic and reporting capabilities for 50 person team to drive organizational improvement across Merchandising, Store Operations, IT, International, and Finance functional areas- Network with data owners across functional areas to proactively identify changing data architecture- Develop and deliver training curriculum for 50 person team on analytics tools and techniques - Recruit and hire top performing new associates

- Managed IT SOX compliance program- Managed IT process improvement, risk assessment and compliance projects with teams of 2- 4 IT and non-IT associates in order to improve IT processes, controls, and systems in the following areas: SDLC, Payables, Mobile Device Asset Management, Change Management, Segregation of Duties, Security Administration, and Third Party Vendors - Managed consulting assignments focusing on strategic process improvements and cost reductions around Home Depot's Supply Chain transformation initiative. Developed new labor planning model via SQL Server 2008 to drive increased productivity and efficiency in the Rapid Deployment Center platform- Performed quarterly risk map assessments with executive management which drove quarterly audit planning process- Provided quarterly executive summary presentations to executive management and Chief Financial Officer- Acted as Career Development Manager for four AMP associates in order to provide continuous point of contact for feedback, coaching, and career planning- Led initiative to develop an internal department knowledge sharing tool based upon an open source Wikipedia framework- Led project to implement ACL Audit Exchange 3 and train data analytics teams on new functionality

- Completed consulting assignments focusing on strategic process improvements and cost reductions in the following areas: Profitability Modeling, Fraud Analysis, Financial Reporting, Supply Chain, and Customer Care- Performed analysis on the PRO customer and the PRO managed account business to understand how PRO customers shop and re-structure the management process around key PRO accounts • Identified $12M in cost savings and reallocation of head count to stores- Developed new standard for determining profitability for the HD.com business. Created model in order to provide merchants a detailed understanding of SKU level profitability on a Contribution Margin basis. Used statistical analysis to understand the relationship between key variables and Contribution Margin. • Used profitability model results to develop a robust decision model for current SKU mix as well as future assortment decisions • Developed cost model to provide understanding of historical fulfillment costs categorized by product dimensions • Resulted in $5.1M in margin expansion- Developed ACL fraud monitoring routines around gift card issuance processes, sales tax exemption as well as customer check fraud • Gift card fraud analysis identified and prevented $83K in gift card fraud • Sales tax fraud analysis identified $11M of unjustified tax exempt transactions • Check fraud analysis identified $42 M in customer check fraud with $8 M of that fraud resulting from lack of adherence to Point of Sale procedures- Conducted process analysis around the Cash Flow Statement and the 10K compilations successfully mitigating risk of financial misstatement while automating the Cash Flow Statement effectively reducing compilation time by 30%- Conducted product Out of Stock analysis for central and store replenished products to determine root causes and identified process improvement opportunities

- Performed and managed detailed internal and external information technology controls assessments for global entities in industries including: Retail, Banking, Manufacturing, Distribution, Shipping, HealthCare, Insurance, Reinsurance, Software Development, and Energy- Led information technology-based audits. Project assessment efforts included: Gaps in information technology policies, procedures, and controlsNetwork, Application, and Operating System design and controls configurations Change management and configuration management practices Logical and Physical access provisioning standards and controls Back up procedures, contingency planning, and disaster recovery- Led comprehensive process documentation projects in the Shipping and Manufacturing industries including: Accounts Payable, Order to Cash, Buy to Pay, and Shipping- Assisted as the Project Management Office at HealthSouth with the following projects:Controls environment remediation effort to reduce the impact of Significant Deficiencies and Material Weaknesses resulting from $2.7 B of fraudValuation project including Investment Banks, Law Firms, and Upper Management for the divestiture of a significant portion of a healthcare client's business resulting in a deal valued at $945 M- Performed data analysis on large amounts of client data including the following projects:Calculation of the annual unearned premiums for a leading global insurance providerJournal entry analysis to detect unbalanced and fraudulent entries for clients across multiple industries- Led projects on a senior level with the responsibility of completing project tasks, managing client relationships, and managing the completion of projects within a defined budget- Led projects with defined scopes and budgets ranging from 100 to 900 hours with budgets of $40,000 to $350,000

- Analyzed current processes, developed and implemented new processes to increase efficiency - Presented process changes and long-term strategy suggestions to upper level management team