Established Project Framework and Requirement Best Practices. Crafted and launched delivery strategy for improving critical platform capabilities, defined the desired end state, planned activities and change management required to turn vision into reality. Formed and deployed communication and change plans for global organization. Supervised IT activities and deliverables across multiple project teams, assuring a high degree of thoroughness and quality. Coordinated and communicated release schedules and status to project teams and senior management. Addressed defect management requirements by authoring and customizing processes. Implemented functional, systems, regression, automation, performance, stress and load test scenarios to ensure proper test coverage. Delivered Results:• Created strong Agile teams by identifying and tracking metrics to cultivate transparency and a continuous delivery environment.• Designed meaningful dashboards to report metrics combining key components from product accomplishments, test escape data, lessons learned, process improvement initiatives, and KPIs.• Led team to adopt new agile, release environment strategy and critical defect management processes

Defined and spearheaded high-profile initiatives to improve release quality, deployment salability, and customer experience before, during, and after change. Assembled and led multiple cross-functional teams of senior technical, functional and business managers to support releases of varying size, complexity and duration to drive the release planning process by managing schedules and milestones. Directed change control processes and managed release readiness based on business requirements. Coached teams in various aspects of project management and engineering practices. Ensured proper application of quality principles in business and IT processes through communication, training, facilitation, and team building.• Created Release processes and strategy for both desktop and SAAS to successfully reduce customer downtime and raise overall customer satisfaction scores.o Rated as "Outstanding" after building and deploying comprehensive Release process later adopted company wide.

Provided strategic and operational program management for the Global Technical Center. Partnered with internal and external stakeholders to identify, diagnose and recommend solutions for operational issues. Managed remote team of eight people providing data integrity assurance for TL9000 program. Data reported to both the TL9000 governing body and select Service Provider customers. Increased data accuracy by up to 60%.

Showcased Cisco product solutions, setup demonstrations, explained features and benefits to customers, and designed and configured products to meet specific customer needs. Provided technical presentations for customers, partners, and prospects, as well as assist with the development of formal sales plans and proposals for sales opportunities.

Provided technical expertise and customer support for Cisco Technical Assistance Center (TAC). Solved complex technical issues involving LAN/WAN, Access, WAN Switching and Architecture/IOS technologies.

Telecommunications Engineer responsible for network design, network architecture and support.