Clifton Davis Email and Phone Number

- Deliver training presentations to Customer Care members, external Service Providers and to clients or other departments.- Coordinates and schedules trainings.- Maintain the company`s departmental training programs and the related documentation records in accordance with ERT SOP/Policy and department related specifics.- Work with department management to document and maintain current training programs for all lines of business.- Ensure that all training records submitted are complete and accurate- Maintain training related department metrics and overviews.- Run reports to monitor customer care employee training deficiencies and report outcome to manager as well as act proactive in case of deficiencies.- Deliver customized training documentation for each training, topic, or skill level including but not limited to Syllabus, Training doc, Presentation (pptx), Metrics, Quizzes, and Question & Answers.- Work closely with direct manager and supporting departments to develop training delivery strategies specific to the Customer Care requirements.- Develop and implement new training mechanisms / methods to further increase quality of training and reduce labor efforts.- Execute towards and participate in continuous improvement of Customer Care’s Service Strategy and Service Design- Proactively analyzes training processes and implements improvements with the responsible department leads

- Obtain demographic and visit information for all incoming calls for assigned product lines and resolve any outstanding issues within 24 hours of the receipt of the call.- Enter Data and maintain accurate and complete client, site and patient information in the database.- Assist client with any problems with equipment, hook-up, or transmission. Escalate unachievable issues to Supervisor/Manager/Project Manager.- Assist in the resolution of queries and report requests for related products processed in the used clinical application/program.- Design and execute business line training courses and assess competency of trainees

· Worked with Japanese and foreign colleagues to develop curricula for university-levelcourses· Taught lectures to all undergraduate levels in classes of 20-30 students· Courses taught: Basic Communication (I and II), Listening (I and II), AdvancedCommunication (I and II), Technical Communication (I and II)· Helped train, guide, and support new staff members· Acted as translator/interpreter for professors and university staff on many occasions

- Prepared and taught English lessons for a wide range of ability levels- Worked closely with Japanese staff to build individualized, goal-oriented plans for students- Organized and conducted one-on-one counseling sessions to establish goals, discuss study strategies, and help students maintain the motivation to improve and express themselves