Clifton Gibbons Email & Phone Number

Prattville, Al, Us

Montgomery, Alabama Area

In this role, I provide quality technical support to various clients over various industries. This support includes the installation and management of print drivers, setup and repair of various scanning services (SMB, FTP, Twain and SMTP), troubleshooting network connections for devices as well as setup of wireless connections to these peripheral devices. This work is performed via Remote Session and logged in the corporate ERP application for multi service level review.Projects: Developed "Billable Service" Policy (approved 2017 by VP of Service)Awards: Admin of the Year (2018), Runner-up Admin of the Year (2017).

Montgomery, Alabama Area

In this role, I supported efforts in screening of new hire of housing personnel, directly managed housing personnel, maintained security for 700+ residents between 9 facilities, managed supply inventory for various residential campus events, conducted residential tours for groups of 5-75 prospective tenants, managed approved non-housing led events and maintained excellent rapport with collegiate business units, residents and staff.

Montgomery, Alabama Area

The campus computer labs are integral to the success of all college students and a resource to campus staff and educators. As the lab manager for Auburn University Montgomery, I was tasked with the responsibility of ensure that quality services and support was presented to all guests of the lab. These responsibilities included resolving desktop publishing concerns, setup of campus Wi-Fi to students/faculty/staff computers, setup of email services for faculty and staff, document data transactions for printed media, clean and secure the campus lab daily and answer incoming phone communications. This role introduced me to ActiveDirectory, Windows Exchange Server and MS ProjectProject: Created the first office training manual for new hire and desk reference. approved by the campus CIO May 2011.

Montgomery, Alabama Area

In this role, I served as the first point of contact and customer-facing representative for incoming and/or departing patients. The role played a crucial in part in registering patients, verifying medical coverage, collecting copay and/or coinsurance premiums, file and maintain medical records, order office supplies, organize and maintain the waiting area. All of this was performed with exception customer service standards as well as reasonable bedside manner. In performing my role to best expectations, I was trained to conduct general triage and collect and process drug testing for worker's compensation.

Montgomery, Alabama Area

As a Service Dispatcher, I directed the daily duties of 5 field service technicians, recorded repair service requests and incidents utilizing online ticketing services, addressed unique customer inquiries/complaints with suitable retention efforts and conveyed emergency traffic and weather related information for all technicians.

Fairfield, Alabama

This role comprised of a graduation from various tiers of support. I was assigned as a Level 2 representative providing basic internet service configuration for dial-up services. As a result of me honing my skills in the job, I was graduated to Level 3 support where my service expanded to supporting ADSL, ISDN, setup of email services, configuration of FTP website transfer and management of support network routers that included Cisco, Soho and Netgear. These services were conducted while provided superior quality customer support. All service calls were recorded using the Remedy ticketing system.As a Webmaster and Help Desk Technician, I successfully selected, trained and managed the production activities of 12 email response administrators, provided helpdesk support for Level 1 and 2 technical support representatives and directed staff meetings

Master Of Science - Ms, Management Information Systems And Services, 4.0

Activities and Societies: Honor SocietyStudies included exposure to Project Management, Database Management, Organizational Information.

B.S. Business Administration, Informations Systems And Decision Sciences, 2.63

Activities and Societies: Information Systems Club (ISC) Diversity and Multicultural Affairs, "From our Community to Yours" volunteering..

High School Diploma, Computer Engineering, 3.47

Activities and Societies: Marching Band Chorale Student Government Future Business Leaders of America - SecretaryWhile I did not graduate.