¬ Develop and implement innovative channel management strategies, programs and product innovation combined with progressive trading terms to ensure business success and profitability. ¬ Work as part of the leadership group to develop the ongoing business strategic plan.¬ Provide strong key account management leadership to maximise performance and deliver programs through a team of National Account Managers to ensure business success across all accounts of responsibility.¬ Implement effective budgetary and financial planning and management in order to achieve financial targets. ¬ Work side by side with the Bunnings Channel Business Manager to minimise channel conflict whilst maximising sales and market share potentials.¬ Achieve target category growth through effective category management.¬ Execute all internal account requirements through national independent sales teams, marketing and manufacturing.¬ Ensure the most efficient use of company funds thorough careful budgetary management, financial planning, analysis and cash fixed costs.

➢ Provide strong key account management to maximise performance and deliver programmes to the Dulux sales team to ensure business success across all accounts of responsibility ➢ Build trust and cultivate strong and lasting relationships with both internal and external stakeholders. ➢ Develop and implement innovative strategies and programmes combined with progressive trading terms to ensure business success and profitability.➢ Provide direction and leadership to the national sales force to maximise major account activity and emphasise the importance of strong customer satisfaction.➢ Implement effective budgetary and financial planning and management in order to achieve financial targets.➢ Achieve target category growth through effective category management.➢ Execute all internal account requirements through national independent sales teams, marketing and manufacturing.➢ Ensure the most efficient use of company funds thorough careful budgetary management, financial planning, analysis and cash fixed costs

¬ Managed and mentored the state sales and support team, ensuring effective communication from state manager to independent customer base. ¬ Ensured the continued relationship of the current independent customer and corporate base by identifying growth opportunities and initiatives to support best retail practices.¬ Efficiently executed individual business development strategies for customer base, which included ranging, category layouts and local area marketing.¬ Aligned ownership of the state based business with set goals and targets of revenue, profit, debtors, creditors, expenses and trading terms.

¬ Maximised business performance and effectiveness through managing, developing and leading 6 business managers and 120 staff. ¬ Executed strategic initiatives and optimised trading profits by effectively implementing merchandise strategies. ¬ Managed operating costs in lie with or below approved budgets, including remuneration, expenses and stock. ¬ Ensured that staff operated in a manner that was consistent with the Brand Proposition and Operating Discipline.

¬ Managed the overall operation which included 8 service centre operators.¬ Respond to and consolidate all external customer contact information and recommend appropriate resolutions.¬ Maintained and disseminated reports capturing all operational issues called into the service centre. ¬ Managed customer feedback via Service Centre system and provided reports to relevant business functions. ¬ Provided information and directed various forms of communication to assist sites in their operation within brand policies, procedures and value proposition. ¬ Offered support for site-based administration on operational forms and procedures.

➢ Managed and mentored the state sales and support team, ensuring effective communication from state manager to independent customer base. ➢ Ensured the continued relationship of the current independent customer and corporate base by identifying growth opportunities and initiatives to support best retail practices.➢ Efficiently executed individual business development strategies for customer base, which included ranging, category layouts and local area marketing.➢ Aligned ownership of the state based business with set goals and targets of revenue, profit, debtors, creditors, expenses and trading terms.