Alex Daniel Email & Phone Number

Russellville, Arkansas, United States

• Serve as driver's manager in operations. Manage driver’s performance in identified categories and be the primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.
• Sole communications link to the driver, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling, and dissemination of general company news and.
• Responsible for assigned full fleet of tractors and drivers, including, but not limited to, effective management for optimum performance in the following categories:
• On-time pickup and delivery performance
• Pallet management
• Out-of-route miles

Springdale, Arkansas, United States

Exhibit a customer-centric approach in delivering top-notch service, building robust relationships with carriers and clients, and ensuring alignment with revenue and profit margin objectives. Oversee booking of orders and preparation of carriers for loads, facilitating smooth operations. Implement stringent tracking and status communication for loads.

Lowell, Arkansas, United States

• Handled an array of responsibilities including managing team communications, setting up customers for reporting, and creating statement bill invoices. Ensured accurate contact information and maintained reports.
• Managed and assisted team of approximately 15-20 specialists with daily tasks under the supervision of Team Managers.
• Spearheaded pilot of 360-Dwell accessorial billing system, which streamlined the billing process and enhanced accuracy in calculating charges.
• Implemented a meticulous auditing strategy that significantly reduced errors and optimized precision of customer load assessments.

Lowell, Arkansas, United States

• Focused on precise and timely invoicing, managed receivables, and applied customer payments to outstanding invoices. Collaborated with internal teams to discuss action plans, process improvements, and contractual.
• Developed and implemented automated aging reports that enhanced efficiency and accuracy of tracking receivables.
• Resolved complex billing discrepancies by introducing a thorough documentation review process, which became a standard practice.

Lowell, Arkansas, United States

• Managed and maintained customer spreadsheets to organize data essential for operations. Provided insightful assistance in understanding trailer detention storage charges on freight.
• Conducted manual audits of loads to ensure accuracy in storage charges and support timely invoicing.
• Instituted a proactive communication strategy that significantly reduced customer queries and concerns, leading to improved customer experiences.

Lowell, Arkansas, United States

• Managed customer relations with diligence, engaging with customers regularly to understand their needs and provide tailored solutions for maximizing freight potential and growth.
• Handled large volumes of incoming calls with exceptional multitasking skills, ensuring timely and effective communication with customers.
• Ensured timely delivery, damage-free services, and accurate billing by adeptly scheduling pick-up and delivery appointments.

Master Of Business Administration - Mba, Business Administration With A Concentration In Operations And Supply Chain Management

Master's degree of Business Administration with a Concentration in Operations and Supply Chain Management.

Bachelor Of Arts - Ba, History

Bachelor of Arts in History with a Double Minor in Legal Studies & Agricultural Business.