Clinton Kanyali Email & Phone Number

Plant City, Florida, United States

• Managing of the IT department’s daily operations and strategies.
• Hiring, mentoring, training, and supervising of IT support specialists and external MSP technicians.
• Compiling & delivering KPI Reports about departmental performance
• Overseeing, implementing new, and maintaining of company IT infrastructure.
• Creating, testing, and updating existing; IT SOPs, policies & guidelines.
• Managing and coordinating of IT’s departmental, and inter-departmental projects.

New York, New York, United States

• Executive (C-Level) (in-office or home) support and assisting site team lead.
• Triaging and troubleshooting (800+) end-users’ issues both on-site and/or remote – Mac or Windows.
• SaaS platform administrator and integrator of Okta, AWS, Adobe, VPN, Cisco and Citrix.
• Continuous streamlining workstation setup and new-hire on-boarding processes.
• Workstation upgrading of computer/workstation, and OS upgrades both on-site and remote (& abroad).
• Liaising between the local desktop support and the engineering team.

San Diego, California, United States

• Contributing to the setup of the helpdesk roles and responsibilities.
• Handling, training and managing of two helpdesk techs.
• Okta Administrator; creating of users, groups, rules, policies, and workflows as per business needs.
• Integrating of (10+) apps into Okta with SSO, JiT and SCIM provisioning protocols.
• Administrating, provisioning, and managing of SaaS applications; Azure, Adobe, 1Password, Zoom, Slack, Calendly, CRM etc.
• JAMF administration; policy creation of policies for company devices, and inventory management.

New York, New York, United States

• Ticket handling, resolving, documenting and query building in ServiceNow ITIL.
• Hard & software troubleshooting of Mac & Windows environments and/or workstations.
• Set up, supported and maintained computer peripheral devices, like mobile devices, printers etc.
• Asset (hardware & software licenses) management and quarterly auditing via Service-Now ITIL & SNOW systems – respectively.
• Handled the Network (LAN & DHCP) upgrade project on the end-user side of the business – while liaising with the network team (besides the 500+ employees).
• Software installation/upgrading, incident resolution using LANDesk.

Greater New York City Area

• Handled and resolved tickets in Service Now.
• Deployment and replacement of hardware; workstations and mobile devices.
• Deployment and rolling out of the new software as per company policies and procedures.
• Familiar experience with Anti-Virus, Encryption Applications, Enterprise Management Tools (LANDesk) and desktop remote control software.
• Created, backed up, and restored images on computers using Microsoft Deployment Toolkit and Symantec Ghost.
• Troubleshot of hardware and software of all company issued end-user devices both locally and remotely.

Greater New York City Area

• Handled and resolved tickets in Service Now.
• Deployment and replacement of hardware; workstations and mobile devices.
• Deployment and rolling out of new software as per company policies and procedures.
• Familiar experience with Anti-Virus, Encryption Applications, Enterprise Management Tools (LANDesk) and desktop remote control software.
• Created, backed up, and restored images on computers using Microsoft Deployment Toolkit and Symantec Ghost.
• Troubleshot of hardware and software of all company issued end-user devices both locally and remotely.

Bachelor Of Science - Bs, Applied Mathematics & Information Science, Summa Cum Laude

Bachelor Of Statistics, Mathematics And Statistics, Transferred To Cuny New York City College Of Technology

Activities and Societies: Cricket, Football