Clinton Kanyali Email & Phone Number

Plant City, Florida, United States

• Managing of the IT department’s daily operations and strategies.• Hiring, mentoring, training, and supervising of IT support specialists and external MSP technicians.• Compiling & delivering KPI Reports about departmental performance• Overseeing, implementing new, and maintaining of company IT infrastructure.• Creating, testing, and updating existing; IT SOPs, policies & guidelines.• Managing and coordinating of IT’s departmental, and inter-departmental projects.• Creating, and updating existing workflows, automations, and process.• Curating IT trainings, yearly- and/or monthly-departmental presentations.• Researching, reviewing, recommending & implementing new hard- & software to improve company security posture.• Liaising with all department to resolve pain points and dissipate information.• Creating, managing, and assessing annual departmental, and occasional technological projects.• Managing company IT assets; hardware asset management and software licensing.• Microsoft Azure/Entra/365 and Active Directory (Hybrid environment) global administrator.• System admin of SaaS applications; Adobe, Zoom, Dropbox, MaaS360, Verizon B2B portal, & industry related apps; HCSS Apps, Spectrum.• Cloud migration configurator, security & SSO configurator; in a MS Azure• Auditing and approving of technological changes to apps and infrastructure.• Technical escalation point of contact regarding troubleshooting and/or break-fix issues.• Liaising with external vendors about software and/or hardware.• Reconfiguring and revamping the MDM solution (MaaS360) to get the most out of it.• Handled and secured PII and PHI data as per industry standards.• Worked with vendor-preconfigured servers and SQL scripts to fix and/or update.• Daily department setting of priorities based on business needs, urgency, and level.• Setup and managed IT Wiki page to facilitate self-help and communicate outages.

New York, New York, United States

• Executive (C-Level) (in-office or home) support and assisting site team lead.• Triaging and troubleshooting (800+) end-users’ issues both on-site and/or remote – Mac or Windows.• SaaS platform administrator and integrator of Okta, AWS, Adobe, VPN, Cisco and Citrix.• Continuous streamlining workstation setup and new-hire on-boarding processes.• Workstation upgrading of computer/workstation, and OS upgrades both on-site and remote (& abroad).• Liaising between the local desktop support and the engineering team.• Active Directory management; user creation, deprovisioning and deleting, managing of user groups.• Software installation/upgrading, Incident resolution using JAMF, AirWatch, BigFix, LogMeIn, LANDesk• New hire setup, on-boarding/off-boarding, and training of company’s IT security policies.• Handling and training of IT Temps, Consultants, or Interns of the desktop support team.

San Diego, California, United States

• Contributing to the setup of the helpdesk roles and responsibilities.• Handling, training and managing of two helpdesk techs.• Okta Administrator; creating of users, groups, rules, policies, and workflows as per business needs.• Integrating of (10+) apps into Okta with SSO, JiT and SCIM provisioning protocols.• Administrating, provisioning, and managing of SaaS applications; Azure, Adobe, 1Password, Zoom, Slack, Calendly, CRM etc.• JAMF administration; policy creation of policies for company devices, and inventory management.• Slack administration; of user accounts, user groups, channels, and integrating apps.• Policy creation and enforcement; ticket SLAs, password policy and mass communication policies.• Configuring and managing of a password vault application; 1Password.• Google Workspace & Suite administration; of users’ email accounts and data, app whitelisting etc.• Automating the provisioning and de-provisioning of apps to company users; using RBAC or ABAC.• Onboarding of new hires & Offboarding of ex-employees within the non-SCIM SaaS applications.• Triaging and troubleshooting of tickets; handling, resolving, documenting.• Supporting of company-owned Apple (iPhones & iPads) and Android devices• Configuring and troubleshooting soft virtual mobile devices in RingCentral and Zoom.• Investigating and resolving of app assignment and user-app access errors in Okta.• Creating of IT knowledge base articles/documentations used by employees to self-troubleshoot issues.• Creating of IT workflow documentations for the internal IT team – used for training purposes.• Performing quarterly application-access audits of apps and licenses.• Liaising with the security team to implement company-security policies.• Assisting the security team in the auditing of apps used in the company; by providing ISO & SOC reports.

New York, New York, United States

• Ticket handling, resolving, documenting and query building in ServiceNow ITIL.• Hard & software troubleshooting of Mac & Windows environments and/or workstations.• Set up, supported and maintained computer peripheral devices, like mobile devices, printers etc.• Asset (hardware & software licenses) management and quarterly auditing via Service-Now ITIL & SNOW systems – respectively.• Handled the Network (LAN & DHCP) upgrade project on the end-user side of the business – while liaising with the network team (besides the 500+ employees).• Software installation/upgrading, incident resolution using LANDesk.• Create, backup, and restore images on computers using Microsoft Deployment Toolkit and Symantec Ghost.• Establish and implement communication policies and procedures, and the following of incident escalations.• Service Desk (Lv1) assistance during rush hours or company-wide projects.• Coordinating with vendors to replace damaged, defective under-warranty or even end-of-life computers.• Work with and assist the Service Desk (Level I) personnel in the resolution of tickets.

Greater New York City Area

• Handled and resolved tickets in Service Now.• Deployment and replacement of hardware; workstations and mobile devices.• Deployment and rolling out of the new software as per company policies and procedures.• Familiar experience with Anti-Virus, Encryption Applications, Enterprise Management Tools (LANDesk) and desktop remote control software.• Created, backed up, and restored images on computers using Microsoft Deployment Toolkit and Symantec Ghost.• Troubleshot of hardware and software of all company issued end-user devices both locally and remotely.• Deployment and rolling out of the new software as per company policies and procedures.• Maintained and updated inventory logs of office hardware in SharePoint

Greater New York City Area

• Handled and resolved tickets in Service Now.• Deployment and replacement of hardware; workstations and mobile devices.• Deployment and rolling out of new software as per company policies and procedures.• Familiar experience with Anti-Virus, Encryption Applications, Enterprise Management Tools (LANDesk) and desktop remote control software.• Created, backed up, and restored images on computers using Microsoft Deployment Toolkit and Symantec Ghost.• Troubleshot of hardware and software of all company issued end-user devices both locally and remotely.• Deployment and rolling out of the new software as per company policies and procedures.• Create, backup, and restore images on computers using Microsoft Deployment Toolkit and Symantec Ghost.• New hire setups and software training.

Bachelor Of Science - Bs, Applied Mathematics & Information Science, Summa Cum Laude

Bachelor Of Statistics, Mathematics And Statistics, Transferred To Cuny New York City College Of Technology

Activities and Societies: Cricket, Football