Clinton Luu Email & Phone Number

Kirkland, Wa, Us

San Francisco, California, United States

San Francisco, California, United States

• Managing on average 100-130 accounts with an expectancy of $5k - $30k ARR each, totaling 1.3M in value• Adopting and training new customers within suite of Beyond products while simultaneously maintaining overall customer satisfaction and sentiment with a portfolio of 76 assigned accounts.• Securing contractual upgrades and annual subscription renewals valuing $625k, uncovering CQL opportunities for suite of beyond products, and mitigating churn risk through the usage of ChurnZero to maintain a 93% client retention rate. • Analyzing short term rental data to strategize with customers to optimize growth in revenue by performing reoccurring booking reviews and executive business reviews with key stakeholders, owners, and property managers.

Las Vegas, Nevada, United States

• Communicated with physician and nursing staff, medical records staff, and client and client’s families to effectively clarify or meet patient’s needs. • Detailed charting of patient care to include progress or regression of health, updating medication or treatment plans, and overall status of the patient during the shift.• Managed an average of 20+ patients per shift while actively triaging incoming requests at a high acuity unit. • Assisted pediatric patients in overall activities of daily living including, but not limited to grooming, bathing, walking, eating, and changing.

Las Vegas, Nevada, United States

Las Vegas, Nevada

• Targeted verticals in social, corporate, and wedding markets in western US and Canada, Asia, Latin America, and Australia • Directed B2B sales through inbound lead generated sources, cold calls, emails, and site visits to potential clients.• Maximized sales rates and menu pricing that are competitive and offer the highest yield for the hotel to meet personal target quota of 105% ($1M annually, $250K quarterly) and 100% to department goal. • Collaborated with clients on their event program details, which includes food and beverage, rental space, audio visual, and decor requirements pertinent to their events while focusing on alternatives for upsell opportunities.

Las Vegas, Nevada

• Supervised and directed corporate and social events while managing all aspects of pre-planning, budgeting, vendor relationships, scheduling, execution of program, post-program, and billing. • Served as a liaison to various levels of management from C-Suite to B-Level; recipient of the “Best Hotel Liaison in North America” during the Vancouver NHL Tradeshow 2018.• Recorded client information on Salesforce to track customer health and sentiment while serving as the point of contact for contract renewals and negotiations.• Achieved highest satisfactory meeting planner surveys (MPS) in 2019, averaging 6 per quarter.

Las Vegas, Nevada

• Recorded client and vendor information in Salesforce and Delphi.FDC to accurately track customer health and sentiment and reduce churn risk.• Supervised and directed corporate and social events while managing all aspects of pre-planning, budgeting, vendor relationships, scheduling, execution of program, post-program, and billing. • Served as a liaison to various levels of management from C-Suite to B-Level, operating on a high caliber of time management and triage skills. o Recipient of “Best Hotel Liaison in North America” during the Vancouver NHL Tradeshow 2018.• Served as the point of contact for contract renewals and negotiations.• Achieved highest satisfactory meeting planner surveys (MPS) in 2019, averaging 6 per quarter.

• Facilitated VIP guests, entertainment groups, royal dignitaries, government officials, and high-rated guests during their pre-arrival, duration of stay, and departure/billing as their primary point of contact.• Generated, analyzed, and acted upon guest preferences as recorded on CRM systems, S.M.S and Delphi.• Supervised and trained staff to the degree of Forbes Five Star rating. • Assisted Front Office Operations with check-ins/check-outs, optimizing room allocations to reflect room occupancy, and up-selling to increase daily revenue through B2C sales.

Las Vegas, Nevada Area

• Facilitated VIP guests, entertainment groups, royal dignitaries, government officials, and high-rated guests during their pre-arrival, duration of stay, and departure/billing as their primary point of contact.• Generated, analyzed, and acted upon guest preferences as recorded on CRM systems, S.M.S and Delphi.• Supervised and trained staff to the degree of Forbes Five Star rating. • Assisted Front Office Operations with check-ins/check-outs, optimizing room allocations to reflect room occupancy, and up-selling to increase daily revenue through B2C sales.