Clinton C. Panday Email & Phone Number

New York, New York, United States

Greater New York City Area

New York, Ny

• Managed and directed company-wide ticketing system across global organization. Ensure that all tickets are assigned and handled appropriately and in compliance with internal OLA's & SLA's• Centralize and organize global offices with hardware and software needs which increased productivity of end users standardizing a workflow for on-site IT support• Respond to requests for technical assistance in person or remotely for the company worldwide while maintaining CSAT rating of 99%.• Company liaison for purchasing new equipment and software negotiating best pricing which allowed company to re-allocate funds of the operational budget to other areas in need.

• Provided technical support to 200+ employees.• Managed companywide inventory of all hardware, software and licenses.• Assisted with the coordination of multiple vendors to select and purchase hardware and software.• Prepared video teleconferencing setup with multiple locations for monthly interoffice meetings. • Provided IT support for integration of all IT assets due to multipleacquisitions.

335 Bowery, New York, Ny 10003,

• 3 years’ experience of providing excellent customer service.• Managed staff with employee schedules and guest day-to-day agendas which led to closer relations with guests and recurring reservations.• Adapted swiftly to all guest needs and requirements.

Separated internal data sources to compile customer and equipment information into the company's operational/marketing database and prospecting list.