Clint Salisbury Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas Area

Rackspace is a leader in Managed Services for public cloud infrastructure, delivering guidance on best-fit cloud solutions for global companies. As the Director of Fanatical Support, I was selected by the VP of Support to improve and implement client retention and KPI strategies over a 6-month period. I managed a team of 11 employees with annual revenues.

San Antonio, Texas Area

As an Interim VP and Director of Support for the Latin America region, I led a team of Business Intelligence, Service Delivery, HR activities, Operations, and two office locations. Implemented quarterly business reviews and internal support plans for top 50 accounts. ✶ Key Achievements include ✶✓ Maintained Best-in-Class NPS and churn metrics and received.

San Antonio, Texas Area

General Manager of all activities aligned to 6 of top 40 revenue-generating clients totaling $55M in annual revenue. Directed client partnership, service excellence and execution, contract renewals, cross-enterprise strategic planning, and account P&L management. Coordinated and directed cross-functional account and operational teams in delivering business.

San Antonio, Texas Area

Spearheaded service delivery and operations in Latin America. Managed a team of 40 comprised of Leaders, Account Managers, Enterprise Solutions Architect/Engineers and System Administrators across all shifts. Grew business to over 3k customers and $50M in annualized revenue over a three-year span. Ranked as one of the top 5 companies to work for in Mexico.

San Antonio, Texas Area

As a Senior Manager of Customer Care, I pioneered new service delivery models and aligned goals with sales and exceeded revenue targets each year leading to promotion and multiple teams. I managed teams of 10-25 employees and $1.5M to $3M in monthly reoccurring revenue. I provided strategic leadership and direction for the delivery of pre-sales and.

• Served as an escalation point for team members who encounter difficult situations or conversations with customers.
• Mentored, encouraged, and supported team members in broadening their Account Management and Rackspace Knowledge. Developed training classes and manuals for all new Account Managers.

As a Senior Account Manager, I managed 50 accounts totaling $550,000 in monthly reoccurring revenue. I ensured technical, administrative and relational needs were met for clients and managed projects and expectations according to customers hosting needs. Promoted from Account Manager to Senior Account Manager.

As a Regional Facility Manager, I managed all facility operations including human resources, shipping and receiving, deliveries, customer satisfaction, profit and growth, maintenance, and inventory. I maintained an inventory of over $1M in a 33K sq. foot warehouse. During my tenure, I increased revenue by 10% exceeding $3M.

As a Procurement Consultant, I consulted restaurant owners on strategies to enhance product quality, increase profitability, and customer satisfaction. I monitored and controlled over $25M in purchases.