Clive Hobson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

I am responsible for setting and leading the ITSM strategy for the Digital domain. Leading a team of four, consulting on the design and delivery of new technologies and automated systems that align with ITSM governance standards, APRA and ASIC regulations. I work to deliver maximum speed of execution and reduce business disruption.♦ Drove an uplift of Asset Management risk reporting, engaging at all levels of the organisation to increase budget awareness across business teams; ♦ Influence senior leadership strategy in the structure, planning and deployment of digital automation projects; ♦ Successfully minimised error and reduced delivery team workloads by improving automation work streams to identify duplication and re-work; ♦ Enhanced the Secure Development Lifecycle (SDL) process enabling service management teams to audit monthly change sample and ensure the changes were reflected in SDL documents.

Sydney, New South Wales, Australia

Leading a deep-dive review of the existing Digital project delivery process for Suncorp, I embedded greater rigour to reduce change-driven critical incidents and maximise delivery cut-through. I managed to increase top-down risk awareness levels and generate business buy-in and stakeholder engagement.♦ Embedded agile methodologies into Service Management processes, easing conflict between change and project processes to create cross-functional cohesion; ♦ Implemented ‘small, high cadence releases’ across Delivery teams to reduce cumulative risk of critical incident and increasing repair times; ♦ Improved record keeping systems across Digital domains to provide more timely and relevant information to senior management, APRA, ASIC and external auditors; ♦ Achieved zero-day lead time releases and no attendance at Change Approval Board.

Sydney, New South Wales, Australia

Responsible for building, operating and maintaining AWS Cloud-based website infrastructure for Digital Media teams, ensuring maximum stability, reliability and data security.♦ Maintain existing AEM and Drupal stacks; ♦ Automated the build process and supported platforms in the public Cloud, and private installations; ♦ Reduced build time for new stacks from a week process to less than a day; ♦ Maximised use of AwS (AutoScale:AutoHeal) to enable automatic creation of new infrastructure.,

Sydney

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia