Jim Johnston Email & Phone Number

Australia

Australia

• Leadership of delivery capability supporting our insurtech products and shared delivery functions
• Teams span PMO, Project Mgmt, Business Analysis, Business Operations, Quality Assurance, Product Mgmt and Commercial Mgmt functions
• Executive member, supporting strategic commercial, technology and people initiatives in an adaptive insurtech and IT services provider for ASX100- listed Steadfast Group (SDF)

Australia

• Program initiation - Capability building blocks, Tech & product roadmap development, vendor sourcing
• PMO framework & PPM toolset assessment
• Talent recruitment, role & skillset identification, squad and chapter formation

Port Macquarie, Australia

• Roles and Deliverables:
• Omnichannel Project Manager - business case approval and funding, platform research, source to contract negotiations and vendor onboarding for technology PoC
• Workplace Risk & Hazards Project Manager
• Digital Channel Strategy development and execution
• Transformation workstream support, including foundational recruitment, PMO and project delivery community of practice development and mentoring

Newcastle & Sydney, Aust

• Roles and Deliverables:
• Program/PMO Manager for AER Ring-Fencing compliance program with creation of new company, to ensure legal, commercial and operational separation between PlusES and utility distribution bodies
• Agile Product Owner for customer service initiative
• Selection panel member for PlusES' future technology platform - $40m+ tech stack uplift

Newcastle & Sydney, Aust

• Roles & Deliverables:
• Program Steering Committee Chair
• Lead Project Manager (affiliate) for Australian Energy Regulator's Ring-Fencing program to establish new company for contestable services
• Project Manager for outsourcing field service providers from source to contract and delivery onboarding
• AER Regulatory Submission - developing funding proposal through to development of financial reporting incl. annual RIN reporting

Newcastle, Australia

Led group responsible for the management of complex technical data exceptions that fail an automated customer billing workflow for high value revenue stream, during privitisation period & new ownership.Contributed to a culture of aligning improved business performance with personal and professional development. Provided team members with leadership.

Newcastle & Sydney, Aust

Lead Project Manager for branch. Delivered improved workflow systems with an enhanced user experience for contact centre teams engaging with customers as well as billing teams resolving technical data discrepancies.Achieved via adherence to ProSci's ADKAR change management model, bringing end users (across all customer and system touchpoints) into the.

Newcastle & Sydney, Aust

Lead Business Analyst for branch.Developed suite of business requirements and solutions to support the operational finance activities impacted by the NSW Government Energy privitisation. Responsible for re-engineering of operational finance and business processes to ensure ongoing capability servicing an external client and balance sheet preparation for.

Newcastle Area, Australia

Led group responsible for the reconciliation of ~$4b annual customer revenue for the EnergyAustralia retail business, as well as operational management of supplier contracts for the provision of debtor management services.Development and provision of reporting to divisional and Corporate Finance groups.Led business process engineering and frequent IT.

Grad Cert, Business Administration And Management

Cert Iv Frontline Management, Leadership And Management

Cert Iv Project Management, Project Management