The Payroll & Pensions Manager is member of the BSC senior leadership team. Whilst the role focusses on delivering high quality, efficient and cost effective payroll and pensions administration services that meet statutory and legislative requirements they work closely with peers in order to ensure that all BSC services are constantly improved; are responsive to customer needs; provide value for money and support Council business objectives.• To manage & control budgets allocated to the section• To identify opportunities to grow and improve the BSC and generate new income streams, providing information and support to the Customer Service Manager to follow-up opportunities.• To develop strong customer relationships and actively manage the customer interface effectively and, by promoting and improving services• Identify with customers how the BSC can improve and build on productive relationships encouraging feedback. Working with the Customer Service Manager and other colleagues, identify solutions and allocate resources from your service areas to support successful implementation• Working with the senior leadership team, be responsible for the review and development of Service Level Agreements (SLAs)• To develop, monitor and report on Key Performance Indicators (KPIs) and promote performance management and appropriate escalation culture within the BSC.• To establish, monitor and deliver to appropriate service level agreements and take effective measures to build service resilience.• To ensure that the performance of the team is supported by an effective structure• To ensure that business plans are prepared and implemented through forward planning and effective resource capacity and that targets are set and evaluated as required by the Council’s performance management framework• To carry our 1:2:1s, team meetings and appraisals that direct & focus staff on key operational priorities• Support, coach and develop members of the team

Our highly motivated and engaged team members are at the heart of our success! This role requires me to supervise and manage a team of UK Payroll Specialists to implement and deliver UK payrolls for a range of global businesses. I will be working closely with a large number of clients on a day-to-day basis in order to professionally deliver a high-quality payroll service. As a Payroll Operations Manager I will collaborate with our global payroll teams to successfully service the full iiPay client portfolio.

In this Payroll Specialist role I own and deliver the UK payrolls for a range of international clients. Working closely with a variety of clients to professionally deliver a quality UK payroll service. Working in collaboration with iiPay’s payroll teams based in the UK & US to service iiPay’s global client base.

Managing the systems and procedures for payment and recording staff salaries, reviewer fees, pensions and associated deductions in accordance with legal requirements and agreed timetables.Developing, maintaining and implementing models for budgeting, allocation and re-charging of staff costs in support of the ongoing development of QAAs business.

• Reporting to the Director of HR, responsible for the accurate and timely payment of all 1200 College academic and support staff using MidlandHR's iTrent integrated Payroll and HR system.• Ensuring HMRC compliance via timely payments of PAYE deductions and the monthly retrieval and submission of electronic tax forms and the creation and submission of annual P35, P14 and P60’s for staff.• Responsible for the monthly and annual submission of audited contributions and returns for the two College pensions schemes – Teachers Pensions and Local Government Pension Scheme.• Responsible for ensuring all payroll elements are correctly posted to the correct College finance ledgers by the timely production and submission of month general ledger exports and providing relevant information to create the annual P11d returns.• Leading change and improvements in internal processes and procedures resulting in a more effective and efficient Payroll section with over £20,000.00 in annual costs saved within the section.• Manage the team’s annual quality improvement plan and have achieved an Ofsted based rating of out-standing and good in 2012 & 2013 respectively.• Provide training to all College staff and Managers around payroll processes including absence management, public sector pension changes, new entrant induction and the roll out of self service.• Introduced new staff benefits to all staff in the form of salary sacrifice schemes providing staff access to affordable mobile phones & computers.• Managed the migration of all staff from our Northgate payroll system to iTrent ahead of schedule and under budget.• Payroll World Awards 2012 - Finalist - Technology Improvements, Employee Engagement and Public Sector Payroll Team of the Year.

• Responsible for the payment of 4000 monthly paid employees and 1000 pensioners using a Midland HR Delphi 370 Payroll package.• On a monthly and yearly basis responsible for the reconciliation of Payroll transactions against the Company General Ledger Accounts on an Oracle accounting database using Business Objects as a reporting tool.• The management of the Lloyds Banking Group Staff Flexible Benefits and Share-plan schemes for the Cheltenham & Gloucester Business Group.• Responsible for monthly and annual reporting to HMRC with the timely submissions around P46 Car reports, annual P35, P14, P60 and P11d returns for employees.• Responsible for providing accurate pension data to the LloydsTSB Pensions team (Equiniti) for both the Final Salary and Money Purchase Schemes.• Providing accurate date to the Lloyds Finance Team to support the annual PSA return each year.• Processing the Company‘s annual cost of living pay award for all staff.• Managing a team of 6 staff ensuring annual appraisals completed with objectives set and managed through regular one to one meetings and appraisal review sessions.• Responsible for managing change and implementing process improvements by moving away from manual tasks to more automated processes.• Responsible for providing Payroll subject matter expertise to the Lloyds banking Group Project Genesis, over a two year period, which saw the build, test and migration of all Lloyds and Halifax staff and pensioners to a new SAP Payroll system.

• Responsible for the payment of 1000 monthly paid employees located at 2 Nuclear Power Stations using a Logica CMG Payroll package.• Responsible for the monthly reconciliation of own Company’s other seven locations as a whole.• Production of payments to the Inland Revenue and Courts and various Third Parties including health care, union, social club and savings contributions.• On a monthly and yearly basis reconciliation of Payroll transactions against the Company General Ledger Account on a SAP accounting database.• The management of the Company’s Corporate and Purchase Credit Cards, and two staff, reconciling VAT and determining any benefits in kind arising from purchases and ensuring the cards are used within the guidelines of the Company Standards.• Adhoc responsibilities of producing P46 Car reports for the Inland Revenue each quarter, production of P35,P14, P60 and P11d returns for employees and the Inland Revenue, managing the Company’s PSA Return each year and processing the Company‘s annual cost of living pay award for all staff.• Management of Finance staff’s annual leave and sickness records whilst providing support and cover for the Company Finance & Payroll Manager.