Clive Whittingham Email and Phone Number

● Account management responsibilities for several customers, run & filter weekly reports, review &create quotations, liaise with site managers to share job reports, certificates and updates, and delicate job invoices to finance to authorise.● Proficient computer skills to operate bespoke CRM systems & IT knowledge of Microsoftapplications such as Excel, Word and Outlook.● Take incoming calls from customers, engineers, & suppliers, provide support and administrationservice, and deal with email inbox on all queries.● Attend meetings to ensure work is being carried out to the agreed standards, share KPI reporting to service delivery management & regional leads to show performance.● Ensuring jobs are planned, ordering stock & any equipment required, and allocated within the agreed SLA time frames.● Providing a high level of customer service by proactively Reviewing, action & updating the business on the progress of customer's works, via email comms & telephone.

● Arranging European and Domestic travel from flights to car hire to hotels.● Providing a first-class service to our clients.● Assisting clients with bookings.● Communicating with customers via online chat, telephone and email.● Proactively maintain relationships with clients.

● Assist and oversee the development of client projects.● Liaise with the Director regarding important matters.● Supervise & delegate tasks to colleagues as acting team leader.● Data entry of customer details using various software.● Content creation & Content writing.● Social Media management.● Develop and maintain in-house SEO for the company.● Analyse the company's Pay-Per-Click Marketing and Google Analytics.● Maintain, install, use office equipment, update or troubleshoot any device errors.● Customer service communication to a standard via phone, Socials, email or in person.● Use of initiative to Problem solve internal issues and customer grievances.● Create spreadsheets, reports & presentations using MS applications such as Excel, Word and

● Liaise with colleagues and the Director regarding important matters.● Data entry of customer details using various software.● Filing and organising documents.● Invoicing using QuickBooks.● Use of basic maths to calculate dimensions & weights.● Print and process orders from eBay, Amazon, the internet & over the phone.● Arranging collections and deliveries with couriers.● Maintain, install, use office equipment, update or troubleshoot any device errors.● Customer service communication to a standard via phone, email or in-person.● Use of initiative to Problem solve internal issues and customer grievances.● Create spreadsheets, reports & presentations using MS applications such as Excel, Word andPowerPoint.