Clive Seabrook Email & Phone Number

London, United Kingdom

CAREER HISTORYJOHN LEWIS, PETER JONES, SLOANE SQUARE, LONDON 2001– 2014Department Manager, Linens 2011- 2014I managed a £16 million annual turnover department employing a team of 4 managers and 49 partners. Key achievements:• In 2012 I led the refurbishment of the division’s linen department, liaising with stakeholders, contractors, suppliers and buying offices to ensure project was delivered on time, within budget and to the required specification… Show more CAREER HISTORYJOHN LEWIS, PETER JONES, SLOANE SQUARE, LONDON 2001– 2014Department Manager, Linens 2011- 2014I managed a £16 million annual turnover department employing a team of 4 managers and 49 partners. Key achievements:• In 2012 I led the refurbishment of the division’s linen department, liaising with stakeholders, contractors, suppliers and buying offices to ensure project was delivered on time, within budget and to the required specification. Year 1 sales increased by 10% and year 2 by 6%.• Through a process of focused strategy days, 1 to 1 coaching, regular open forums and monthly reviews I was able to turn around the under performing management team I inherited such that it was recognised as a sought after, high performing, team, evidenced by the 25 point increase in ‘my immediate Manager’ score on the department partner survey.• I was responsible for developing the branch approach to risk assessments, including organising health and safety training for 1,500 partners in preparation for external audit. This involved producing legal documentation and preparing the branch for the audit. I supported the external auditors during their visit and achieved a clean bill of health for the branch.• I was responsible for the preparation of the department business plan and supported the MD with the development of the branch plans and target setting.• I initiated a new lifestyle concept to merchandising which aided customer selection and led to increased sales of the overall range and associated products. This was acknowledged as more theatrical approach to merchandising and was subsequently adopted by the wider partnership. Show less

London, United Kingdom

Department Manager, China and Glass 2007– 2011During my time in this department I led a major initiative focusing on a back to basics approach to customer service. By promoting and developing exceptional customer service in every area of the branch, with particular focus on the selling operation, I improved customer experience and overall results, evidenced by our exit surveys consistently exceeding our target of 90%. Department Manager, Menswear 2001 – 2007I… Show more Department Manager, China and Glass 2007– 2011During my time in this department I led a major initiative focusing on a back to basics approach to customer service. By promoting and developing exceptional customer service in every area of the branch, with particular focus on the selling operation, I improved customer experience and overall results, evidenced by our exit surveys consistently exceeding our target of 90%. Department Manager, Menswear 2001 – 2007I joined the department to assist the branch in its £50million refit. My role was to lead the Menswear refit and negotiate with suppliers to introduce new products and brands that would appeal to a wider, younger audience. Show less

London, United Kingdom

JOHN LEWIS, OXFORD STREET, LONDON 1995 – 2001Deputy Department Manager, Men’s Fashion 1998– 2001I implemented new merchandising techniques which focused on how men shop and took a more lifestyle approach to the assortment.Manager, Men’s Fashion 1995 - 1998This role was in the flagship store in London where I worked in all areas of men’s fashion. Gap Year 1994In 1994 I took the opportunity to take a year out. During this… Show more JOHN LEWIS, OXFORD STREET, LONDON 1995 – 2001Deputy Department Manager, Men’s Fashion 1998– 2001I implemented new merchandising techniques which focused on how men shop and took a more lifestyle approach to the assortment.Manager, Men’s Fashion 1995 - 1998This role was in the flagship store in London where I worked in all areas of men’s fashion. Gap Year 1994In 1994 I took the opportunity to take a year out. During this time I completed a round the world trip which included six months in Sydney where I worked for Nat West, Australia as a Settlements Officer. Show less

Various Locations

WAITROSE, PART OF THE JOHN LEWIS PARTNERSHIP 1986– 1993 Section Manager 1989 - 1993I was promoted to section manager in 1989 and over the next four years worked in three different branches dealing predominantly in fresh food and dry goods. I was responsible for day to day running of the department and leading and developing my team.Assistant Section Manager 1986 – 1989I started my career as a Trainee Assistant Section Manager and was promoted a year… Show more WAITROSE, PART OF THE JOHN LEWIS PARTNERSHIP 1986– 1993 Section Manager 1989 - 1993I was promoted to section manager in 1989 and over the next four years worked in three different branches dealing predominantly in fresh food and dry goods. I was responsible for day to day running of the department and leading and developing my team.Assistant Section Manager 1986 – 1989I started my career as a Trainee Assistant Section Manager and was promoted a year later to Assistant Section Manager.QUALIFICATIONS/EDUCATION/TRAINING COURSESLarge range of management training including presentation skills, management and leadership2001- 2014Oxford Summer School 20015 GCSEs 1984 Show less