Clive Wanstall Email & Phone Number

London, United Kingdom

Managing the end to end life-cycle of Travel Demand Management projects with significant factual and data analysis and application of operational and communications knowledge, including developing Travel Demand content. Managing and monitoring progress, quality, risk and issues to deliver measurable congestion and disruption behaviour change outcomes. Managing a behaviour change and engagement programme to improve air quality, congestion and safety in LondonDeveloped and facilitated workshops using leadership skills to engage and inspire ownership; driving performance while challenging conventional thinking through creativityUsing strategic planning skills to understand the bigger picture, creating the vision and setting direction using clear communication to make the complex simple.

Victoria, London

 Responsible for business transformation project requiring cultural and behaviour change, including the development of over 20,000 staff. Worked closely with all senior stakeholders to deliver on time and within £1.5million budget. Planned, scoped and initiated the rollout, devised and wrote materials to support managers and their teams. Led project to update, rewrite and develop all training and product knowledge materials, and delivered a staged roll out nationwide. Produced standardised training plan and service expectations guide for short term employees, adopted across the company, ensuring uniformity across all stores. Previous positions held during this time include Department manager roles: Responsible for leading a team of 120 employees. Delivering a sales budget of £27m through in-store and online catchment sales. Developed, communicated and delivered vision and strategic plans for new structure. Led and motivated new teams in a changing culture. Headed league tables for service and standards. Developed succession plans, identified and built talent through robust assessment and learning and development.

North London

 Contingency manager for the north London region, covering 20 WH Smith stores from Radlett in Hertfordshire to Elephant and Castle in south London. This role required leadership, flexibility and an ability to work with ambiguity.