Carl Kubala Email & Phone Number

Aurora, Co, Us

Primary point of contact for customers

Greater Denver Area

Englewood, Co

Single point of contact for technology to optimize business processes, products and project management that create top-line and bottom-line value and help the organization and clients achieve strategic goals. Currently Managing the Technical Account Managers (TAM’s). – 7 direct reports, 48 accounts – client management, staffing and budget managementAct as a business and technology liaison between clients, internal project teams and upper management

Englewood, Colorado

In this role, I am the primary contact between the client and delivery support organization(s). I am an integral part of the account planning and delivery support strategy. I am the service delivery advocate. I proactively monitor the problem and change process and manage problem and change issues and alerts as needed. I work with the customer (project office) to understand issues and requirements and responds to requests for new services (RFS's) to help grow the business. I help to ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. I lead and direct the delivery team. I monitor and manage Service Level performance. I ensure positive customer satisfaction and customer relationships. I manage delivering to contract performance standards and client measurements. I drive/manage service quality and improvement of service delivery processes. I participate in the (O)/U cost/recovery management. I continually identify ways to reduce cost delivering the services and improve service. I participate in Technical proposal preparation and submission to clients. I participate in account plan/strategy by understanding customer requirements and business opportunity/requirements identification, guidance. I provide technical support and participate in the Change Control Board and/or change control process. I provide account leadership/direction and technical support. I participate in response to RFS's on behalf of the delivery organization. I drive/participate and coordinate audit readiness for delivery. I drive/participate and coordinate crisis management

Transformation programs included moving three datacenters from California to Columbus, OH, a server consolidation program to decommission 1400 servers, a program to convert file environment from servers to NAS, a program to transform the AS/400 environment into an iSeries environment and a program to replace all remaining servers on a four year cycle.

Lead a team of project managers providing project oversight, handling escalations, resolving issues and mentoring team members while also managing large programs.