Joe Cloutier Email and Phone Number

Coordinate Rigging, packing, and shipping of Lab, pharmaceutical, chemical processing, and packing equipment to and from destinations around the world.Liaise with various vendors and freight forwarders to find the most efficient and cost effective means of shipping for customers Assist onsite at client facilities during post auction equipment removals and load outsWork directly with Sales reps to provide top notch customer serviceManage and exceed customer and client exceptions for movement of equipment

Managed all of shipping, receiving, and warehouseCoordinated all out going and incoming of Inventory Controlled kitting of parts and inspected all material before going outWorked with Sales force to put all shipping records with appropriate company's Doing continuous improvement on a daily basisImplementing 100% shipping accuracyFilled out all sed forms for international shipments Dealt with all incoming and outgoing shipments including international shipments and NAFTA reportsNegotiated rates for shipping with Ups, FedEx, ABF, TNT, DHL

Take incoming phone calls from customers and put orders into the system.Building up new clienteles to expand the wholesale departmentCoordinate with driver to delivery orders for next day delivery.Inventory control for warehouse

Material Handling - In charge of year end physical inventory, working closely with purchasing group and purchasing manager, working with IT to put in new computer barcode systemManagement - Scheduled trained and supervised staff arriving for daily shift, oversaw all materials and all inbound trucks in receiving, supervised and oversaw security of building, including physical plantWorked closely with management to implement continuous improvement and lean manufacturing (5 - S) Checked MRP report daily to print up kitting reports and worked with Purchasing for kit supplies Went to productions meeting for scheduling of manufacturing and kitting International SalesCustomer Service - Handled customer inquiries and complaints in a professional manner, adept at handling confrontational situations, resolving then appropriately, worked well with production planning to get customers materials out on timeClerical - Utilized computers to schedule appointments/meetings, prepared sales report for supervisor during monthly meetings, used salesforce.com to put leads into the system for potential sales