Christopher Rocha Email & Phone Number

Huntley, Il, Us

Cary, Illinois, United States

-Specify, implement, and maintain physical and virtual servers, network infrastructure, and software, including server backups.-Oversee the administration of the Office 365 platform, including user and license management across multiple applications such as Exchange Online, Teams, and OneDrive.-Implemented security best practices, including configuring Multi-Factor Authentication (MFA), Conditional Access policies, and overseeing data loss prevention.-Conduct regular audits and generate reports to monitor usage, ensure compliance, and optimize resource allocation.-Provide support and troubleshooting for end users, ensuring efficient collaboration tools and seamless communication.-Manage user accounts and ensure data access security.-Oversee SSL-VPN configuration for secure remote access.-Perform basic Microsoft SQL administration, including server creation, installation, configuration, database management, and backup/replication.-Recommend and implement IT solutions to address business challenges, optimizing resource efficiency and cost-effectiveness.-Design and configure new Windows Hyper-V Failover Clusters.-Manage and configure SAN environments.-Identify and implement security enhancements.-Conduct routine maintenance reviews to ensure optimal performance and reliability of resources.-Analyze and resolve technical issues, providing support to the Help Desk, IT Department, and users with varying IT proficiency.-Successfully migrated the backup system to Veeam.-Manage server migrations and upgrades for both physical and virtual environments.-Establish and oversee IT standards across global locations.-Implemented Zabbix monitoring to enhance system performance and reliability.

Configure and support in-house computer systems, software and peripherals. First responders to help desk issues and work with second level support as needed.Install and configuration of network, PC hardware and software.Troubleshoot problems in a timely and accurate fashion.Provide end user assistance where required.Investigate new tools and research new technologies.Answer help desk tickets and directing them when called for.Migration of Windows 7 to Windows 10.Suggest changes to improve user experience and company asset utilization.

Elgin, Il

-Ran eCommerce storefront for retired assets.-Provided all levels of customer support. In charge of logistics as well as planning strategies for increasing revenue and growth.-Re-purposing laptops and desktops(Mac and Windows) for resale-Imaging rental fleet laptops for deployment-Worked in their field operations as a AV technician providing services to clients in a professional, corporate setting.

Schaumburg

-Outside sales-Account Management

Schiller Park Il

-Loss Prevention-Merchandising-Tech Support-Customer Service-Sales

Truck loading

Bachelor Of Arts (B.A.), Audio Design And Production

Studied computer aided recording techniques using common software: -Ableton Live 10 -Pro Tools 12 -Propellerheads Reason -Max MSP (image.

Transfer, Fine/Studio Arts, General