Charles Wheeler Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Nyc

New York

* Provided implementation and support services for Knoa Experience Performance Management and End User Intelligence software throughout the entire implementation life cycle, from purchase to post-release support* Maintained a high level of service while providing technical support for up to 5 simultaneous implementations and 20 simultaneous support accounts* Managed accounts for numerous major international companies including British Telecom, the largest Siebel customer in Europe, and Merck, the largest Knoa implementation to date.* Customer benefits of product implementation include up to 20% reduction in training costs, and up to 7% reduction in support tickets created* Acted as liaison between customer and internal development teams for issue tracking, feature requests, definition of requirements, and troubleshooting* Completed implementations for a variety of end-user monitored applications including SAP, Siebel, and custom applications.* Maintained internal troubleshooting and product guides and documentation* Created materials for and delivered training for customers, internal resources, and implementation partners

New York

* Coded game and display logic using C++ for original games for the PC and Mac * Quickly learned and expanded on large existing code bases to develop new titles * Worked closely with both local and offsite team members including programmers and artists

* Coded game and display logic using C++ for original 2D casual games for the PC and Mac * Worked closely with a team of artists and game designers in an iterative process * Used Agile development techniques (Scrum) to deliver on-time products under tight deadlines * Provided external technology partner with bug reports and feature requests * Started a program to generate documentation for internal code base

* Developed original wireless games in J2ME (Java 2 Platform, Micro Edition) * Rapidly iterated pre-alpha demos for licensor approval * Contributed to high profile licenses including America's Army, Splinter Cell, Prince of Persia, and Rainbow Six. * Re-purposed existing game code to quickly develop working prototypes * Ported existing titles to a variety of different handsets and environments including BREW and J2ME * Customized code to conform to a wide range of publisher requirements * Managed up to 5 simultaneous projects in order to meet tight deadlines * Worked on high profile titles such as Splinter Cell, Prince of Persia, and Rainbow Six. * Over 36 gold releases on a wide range of different handsets