Clyde Harmon Email & Phone Number

Fairfax, Virginia

Learning Management System Administrator for the trade association of the Audio Visual industry; supporting 350K+ users. Administrator for Salesforce/Fonteva platform, products include: memberships, onsite. virtual, on-demand training, webinars and sponsorship products in six languages and four currencies. Special projects include: COVID-19 Response, making all online content available to all members, regardless of membership level, March 2020 to June 2020.Online Content server migration from Kenexa (IBM) to Xyleme, December 2020.CRM migration from Microsoft CRM to Salesforce/Fonteva January through December 2019 Name change and new membership structure. We changed our name from InfoComm International to AVIXA. Also rolled out a new membership structure for both corporations and individuals,

Contractor serving as SuccessFactors Learning Management System Senior Administrator onsite at the National Science Foundation, 05/2016 to 11/2016 prior to that at the U.S. Department of Transportation Headquarters in Washington, DC. from 06/2008 to 05/2016. Highlights include: Configuring SF 1508 production environment; provided reports and analysis to training stakeholders, consulted with training sponsors to implement their training strategies. Trained system administrators on best practices. Integrated SCORM and AICC online training courses. Updated users’ HR data and online content with connectors.Worked with IT teams to test and resolve desktop configuration issues. Assisted users with browser issues and external training requests.

American Red Cross Headquarters, Washington Dc

Served as the technical lead for level 2 support team and facilitated group's support from 5 to 84 applications.Liaised with the Help Desk and the application developers to collaborate on troubleshooting issues with online payments and registration for Red Cross training.Worked with my analysts to clearly define/document trouble tickets.Assisted Chapter administrators in managing their online entities. Assisted students with online content issues.Provided training and documentation for Help Desk AnalystsWebI (Business Objects) Team Lead, and Administrator.Participated in the product user groups (PUG) nationwide conference calls. Team Lead for all the Disaster applications and Business Objects (reporting tool).Participated in the on-call rotation, addressing mission critical issues 24/7.Web Administrator for group's Microsoft SharePoint web site.Managed Client Assistance Service (CAS - Siebel) hotline, including policy and procedures, quality assurance on Call Tracking System (CTS) case documentation.

American Red Cross Headquarters, Falls Church, Virginia

Provided IT support for volunteers and employees of the Red Cross Headquarters, Chapters, and Armed Forces Emergency Stations (AFES) by telephone, email, and remote access of their PCs and servers.Processed and resolved support requests in a timely manner; dispatched support requests to the proper queues when necessary at the appropriate urgency.Consistently met or exceeded performance standards metrics.

Hosted over night news and information show on WAMU-FM National Public Radio's Flagship station.