Clyde Watson Email and Phone Number
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Energetic, results-driven Network Support Professional with experience in many aspects of customer support and management. Background in first-tier customer engagement through department management. Recognized for being both customer focused and company minded with strong troubleshooting skills, and ability to diffuse tense customer situations.
Netscout
View- Website:
- netscout.com
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Senior Technical Support EngineerNetscout Nov 2018 - PresentWestford, Ma, Us
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Network Support Engineer Ii, Security Specialist I, Pod Lead (Concurrent Titles)F5 Networks Sep 2013 - Sep 2018Seattle, Washington, Us* Go-to support engineer for complex and management escalated cases.* Weekend Support Engineer with exceptional customer satisfaction survey ratings.* Hands-on support through WebEx / Zoom remote sessions with customers.* F5 Certified Administrator – BIG-IP. Trained in, and have exposure and understanding of: Local Traffic Manager (LTM), Application Security Manager (ASM), DDos Hybrid Defender (DHD), Traffic Management Operating System (TMOS), iRules, and iControl REST.* Resolved customer events regarding Security Response, CVE mitigation, and mitigation of active security attacks in collaboration with F5’s Security Engineers via IP Reputation, IP Geolocation, ASM policy settings, and iRules.* For ASM and DNS pod, managed assignment of cases per individual skill sets, did customer call backs, re-assignment of escalated cases. -
Product Support RepresentativeHello Direct 2011 - 2013Cape Canaveral, Florida, Us(GN Netcom / Jabra Divested Hello Direct on 02/05/2013)* Provided product and technical support for Hello Direct products and other national brand telecommunication products carried by Hello Direct.* Provided support to Hello Direct's sales groups to provide their customers with an appropriate solution to their needs* Trained on existing and discontinued product lines carried by Hello Direct -
Field Data Entry Assistant (Contractor)Straightline Stakeout, Llc 2009 - 2010
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Local Management Center SupervisorComcast Cable 2006 - 2009Philadelphia, Pa, Us* Asset management of Analysts (training, maintaining staffing levels, assessment, and progress reviews of staff).* Generated daily, weekly, and monthly ticket reports for trending and quality assessment of customer and network-related issues.* Participated in manager-on-call rotation.* Worked closely with Engineering and customers – business and residential – to coordinate flow of information and minimize customer impact during outages and weather induced events. -
Centralized Repair Escalation Manager, Technical Support LeadOne Communications 2005 - 2006Burlington, Ma, Us* Provided technical support and training to Tier I and Tier II repair technicians for voice and data services.* Reviewed ticket escalations to Data and Voice Engineering.* Managed first level customer escalations to Repair Department Management. -
Centralized Repair ManagerOne Communications 2004 - 2005Burlington, Ma, Us(Company name formerly Lightship Telecom)* Rebuilt and doubled the size of legacy Lightship Telecom’s repair department.* Updated processes that enabled better communications between departments including: Repair Department and Data and Voice Engineering, Provisioning, Customer Service, and Field Services.
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Product Support RepresentativeHello Direct 2003 - 2004Cape Canaveral, Florida, Us* Provided product and technical support for Hello Direct, GN Netcom, Jabra, Polycom, and other OEM products carried by Hello Direct to current and past customer base and Hello Direct’s Sales Groups.
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Network Operations Center ManagerNortel Networks 1998 - 2002Ca* Provided technical and management support for second and third shift operations of Nortel's Enterprise Management Services, Network Operations Center (NOC).* Participated in defining and reviewing NOC operational processes for ISO 9001 certification. -
Sr. Technical Network Operations AnalystNortel Networks 1997 - 1998Ca* Second level evaluation of technical issues before escalation to Nortel Networks’ Global Technical Solutions.* Provided weekly training sessions to Network Operations Analysts.
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Premium Account EngineerNortel Networks 1994 - 1997Ca* Provided a single point of contact to three premium status customers for all Nortel Network product support issues.* Interfaced with Nortel Networks’ engineering staff to resolve customer issues.* Consultation and implementation of Nortel Networks products into customer’s existing network.
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Product Support Specialist, Desktop Network Interface (Dni) GroupCabletron Systems 1991 - 1994UsDesktop Network Interface (DNI) Group3rd level troubleshooting of escalated problems from Technical Support DepartmentManaged DNI Product Beta Program ParticipantsTrained Cabletron Field Support Engineers on DNI product linePerformed benchmark testing of several DNI products
Clyde Watson Education Details
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Wentworth Institute Of TechnologyComputer Engineering -
Wentworth Institute Of TechnologyComputer Engineering Technology
Frequently Asked Questions about Clyde Watson
What company does Clyde Watson work for?
Clyde Watson works for Netscout
What is Clyde Watson's role at the current company?
Clyde Watson's current role is Senior Technical Support Engineer at NETSCOUT.
What is Clyde Watson's email address?
Clyde Watson's email address is cl****@****ast.net
What is Clyde Watson's direct phone number?
Clyde Watson's direct phone number is +177351*****
What schools did Clyde Watson attend?
Clyde Watson attended Wentworth Institute Of Technology, Wentworth Institute Of Technology.
Who are Clyde Watson's colleagues?
Clyde Watson's colleagues are Tony Narraway, Sharda Soni, Abhilash Hari, Bob Christian, Praveen Kumar, Sohan Thobade, Tom York.
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