Provide customer with subject mater expert support on all running versions of Oracle SBC's (ACMEPACKET) in support of a global network environment. Utilize SIP messaging and traces to plan and troubleshoot network issues. Plan network architecture for projects utilizing SBC's. Troubleshoot connectivity issues between operational network and Oracle Communications Session Monitor software platform. Provide professioinal consultation on all customer issues regarding Oracle products.

Position involves utilizing network management software: Splunk, EHealth, Netscout, NetCool. Support and enhance a holistic approach to improving network and service reliability utilizing analytics and innovation to obtain the highest level of availability and performance. Responsible for collection, analysis, trending, and proactive remediation measures to ensure continued operability and efficiency of the DISN and JRSS networks. Develop preventative measures and dashboard capabilities based on historical data trends to correlate signatures and identify root causes and suggest corrective action(s). Strong organizational skills in order to actively monitor, track, analyze, and report problem candidates and tickets. Perform examination of incident and event management artifacts to identify positive and negative trends occurring in the network and develop courses of actions. Analytical ability to identify underlying issues and the risks they pose using a variety of performance management data sources. Deliver best practice / experience-based process documentation guidance and assistance.

Position consists of running all facets of the Unified Capabilities NOC. This includes responsibility for all Voice and Video 5B communications in IP, TDM and Hybrid environments. Provided user support, reporting and trend analysis for users, management and our direct customer. Technologies include DECTK (flyaway), DSN, EVoIP, DRSN, VoSIP, ECVoIP, mobility and GVS networks. My job has been to keep them up and operational at all times and assist users in troubleshooting problems by clearing the DISA network and providing troubleshooting support and advice. I document, ticket, coordinate and troubleshoot any network anomalies and outages to keep all networks up and running.Clyde E. WilliamsPage 2 of 2Work with a variety of equipment including MSL-100 CS2100, Meridian 1 CS1000, ECI/Veraz Digital Compression Multiplexing Equipment (DCME) DTX-600, Mediant Media Gateway 3000 MG3K, Avaya AS5300 WAN SS, Avaya 5530 Layer 2 switch, Cisco 5520 Firewall, Acme Packet SBC, Juniper MX-240 CER, Avaya Provisioning Managers, Cisco Routers, REDCOM IGX, REDCOM HDX, Remedy Trouble Management Systems among others.Prioritized and distributed work among team consisting of six personnel. Provided training on UC technologies to three new hires enabling them to integrate and provide value to the success of the contractual mission. Served as primary point of contact for UC incidents between government and contractual stakeholders, as well as the leadership of the other operational departments.

* Delivered exceptional service to the Defense Information Systems Agency at the DISA Global Operations Center, Scott AFB, IL. Managed a distributed Enterprise IT environment spanning the globe to deliver services to mission essential personnel deployed worldwide.* Responsible for supporting Department of Defense mission essential networks at the Global Network Support Center. Interfaced with U.S. military personnel, U.S. government civilians and contract employees seamlessly maintaining situational awareness of network issues at all levels and ensuring appropriate resources were directed toward their resolution.* Rapidly gained proficiency in key areas critical to my assigned network team; focused on providing timely and accurate information toward resolution of identified network issues across a multitude of technologies and monitoring platforms.* Utilized Enterprise IT Service Management Incident and Problem Management software. Duties included obtaining and analyzing metrics to create change strategies for teams performing IT functions across a distributed Enterprise IT environment.* Served as a technical authority in interrelationship of multiple IT specialties - network management and administration, IT governance, help desk operations, and telecommunications.

Provided tactical communications support to Battalion level headquarters on two separate Brigade exercises. This consisted of VOIP and internet services that covered NIPR and SIPR network classifications. The equipment consists of configuring and operating CISCO IOS based routers and layer two switches, Cisco Unified Communications Manager, Communication Security devices, as well as the power generation unit and truck used to operate and provide equipment mobility. Managed the training, discipline, health, and welfare of 10 personnel. Maintained a network reliability rating of 97% during tactical exercises Supervised the operation, maintenance, and movement of one JNN and all associated equipment valued in excess of 1.4 million. Maintained a network reliability rating of 97% during tactical exercises.

Managed and configured mobile switches as well as Promina and Call Manager completing more than ten NATO exercises. Provided and maintained VOIP and internet access for 20-200 end users of varying NATO countries. Served as Help Desk shift supervisor in ISAF HQ (Kabul), Afghanistan supporting 2,700 users with three different networks. Using Service Desk Express, as well as MS Active Directory, 90% of tickets were completed at help desk level and the other 10% percent were escalated to the proper offices.

Managed team that operated a JNN Hub node. Monitored and installed network connections via Satellite links, Frequency Division Multiple Access (FDMA), and Time Division Multiple Access Tunnels (TDMA) by efficient operation of encryption devices, Promina, Avaya (PBX) switch, Cisco Switches, Cisco Routers, and Cisco Unified Communications Manager. Awarded the Army Commendation medal twice for 99.7% network reliability during a year in Afghanistan, and 99.3% reliability during a year in Kuwait. Operated and maintained over 60 million dollars in equipment. Trained six personnel on equipment between deployments maintaining operational functionality with 100% personnel changeover.