Amazon Organic OptimisationsAmazon PPC Strategies, Launch, and OptimisationsAmazon Business Intelligence

Tasks:Lead the formulation of reward recognition and benefit strategies aligned to business needsJoin and interpret compensation and benefit surveysCheck salary structure and compare to market/industryAnalyze and correlate rewards initiative to company KPIsRecommend compensation package for new positions and new hiresTraining and Seminars:Designing and Implementing Flexible Benefit ProgramMaximizing Employees’ Benefits Using Legal MeansJob Evaluation and Salary StructuringThe Complete Total Rewards ProfessionalHighlights:Created salary structure for a secondary regional siteStudied and proposed De Minimis BenefitsProposed Flexible Benefits

Tasks: Lead and motivate a team of agents in achieving individual and team KPIsManage the team in attaining client specific requirementsHighlights:Top Team Leader for 6 out of 9 months in the account, including the first 3 monthsManaged to address attendance issues of the team

Tasks:Gather raw data and generate comprehensive reports for the operations teamProvide high level analyses on data gathered and propose improvement measuresTraining and Seminars:Six Sigma Yellow BeltProblem Solving and Decision MakingContinuous process ImprovementEffective Business WritingThe Numbers That Count Highlights:Did research and cost-revenue analysis on a project to decrease AHT in one accountTop analyst for several months, including the first 2 monthsPerfect attendance for 2 years

Tasks:Act as medium of communication for hard of hearing and speech impaired clientsHighlights:Consistent performer, top 10% of the populationPerfect Attendance for 1 year, 2011Part of Top 10 agents for 2011