Christopher Mack Email & Phone Number

North Port, Fl, Us

Allen, Tx

Served as a senior leader of, and point of escalation for, cross-functional teams and technical projects, proactively addressing challenges and ensuring the timely resolution of issues throughout the Software Development Lifecycle across a project portfolio exceeding $8 million.• Improved employee cost to revenue ratios by over 100% and increased scalability and quality by designing and implementing standardized data conversion processes and procedures.• Created monthly revenue forecast and resourcing plans for domestic and offshore Conversion Developers across multiple concurrent projects.• Reduced time-to-deliver from 12—18 months to as little as 120 days by applying traditional waterfall and Agile Scrum project management practices and developing robust, re-usable data validation processes.• Migrated on-premises IT infrastructure to Microsoft Azure IaaS, enabling multi-national team collaboration on project implementations while adhering to data privacy policies and software export laws.• Supported more than 50 end-users in a Microsoft Windows enterprise, troubleshooting network connectivity; installing and configuring Windows, Microsoft 365, and various software applications; resolving operating system and hardware issues; managing SSL certificates; creating and maintaining project related systems; and administering Microsoft SQL Server instances covering versions 2012-2022

North America

Solution oriented, highly analytical and resourceful administrator and developer offering more than twenty years of experience, with an emphasis on Microsoft-based network and cloud infrastructure, development platforms, and desktop operating systems for municipal government and non-profit organizations. Extensive experience administering Microsoft Windows and SQL servers, developing SQL databases, complex data queries, and integrating systems across multiple platforms. Strong verbal and written communication skills. Highly personable and self-motivated professional with the versatility to work among diverse groups and effectively manage complex business problems.

Bradenton, Fl

• Install/Upgrade software including Windows operating systems, Microsoft Office XP, 2003 and Unix emulation software in a large municipal government environment of more than 1,600 end-users• Troubleshoot end-user issues, ranging from network connectivity and Lotus Notes mail, to complete reinstallation of operating systems and software utilizing the Altiris desktop automation system• Client-side network and virtual private network configuration• Creating and implementing desktop automation scripts using VBScript and the Windows Scripting Host

Myrtle Beach, Sc

Columbus, Ohio Area

Master Of Science - Ms, Artificial Intelligence, 4.0

Currently studying Artificial Intelligence and Machine Learning with expected graduation in June 2025. Courses to date include.

Bachelor’S Degree, Information Technology, Summa Cum Laude, 4.0 Gpa

Aviation/Airway Management And Operations

Education record

Education record