Christophe Macquart Email & Phone Number

Santa Clara, California, US

Lead the EMEA Professional Services organization to accelerate successful outcomes

Santa Clara, California, US

Lead the SEUR/France/Alps Professional Service and Extended expertise delivery team for the whole PaloAltoNetworks portfolio. Roles scope is: guide the sales team to position the right service with the customer, manage the P&L, develop and manage the consulting and extended expertise team for the best outcome possible for the customer

Santa Clara, California, US

Lead the EMEA/LATAM Professional Service and Extended expertise delivery team for our Cloud & AI solution (Prisma Cloud, XDR, XSOAR, XSIAM). Roles scope is: guide the sales team to position the right service with the customer, manage the P&L, develop and manage the consulting and extended expertise team for the best outcome possible for the customer

Santa Clara, California, US

Lead the European Professional Service and Extended expertise delivery team for our Cloud & AI solution (Prisma Cloud, XDR, XSOAR, XSIAM). Roles scope is: guide the sales team to position the right service with the customer, manage the P&L, develop and manage the consulting and extended expertise team for the best outcome possible for the customer

Santa Clara, California, US

Lead the customer success team for our SASE solution. Role scope: grow the team, help in developing processes to scale and be consistent in the delivery. Involved in some organisation transformation task to bring both team Focussed services and Customer success) together to develop a customer surround model.

Santa Clara, California, US

Lead and expand PaloAltoNetworks Focused Services (was called Proactive Services) offer in EMEA, ensuring business alignment to overall strategy, managing and growing the Services Account Managers and program as a whole. I am providing guidance and I am a point of escalation across the Focused Services business operations, acting as a communication channel.

Santa Clara, California, US

Managed the EMEA PS P&LDevelopped some consultancy servicesTransformed the delivery model from a 100% Time and Material to a Outcome based model (reach 50% within 2 years)Developed an accurate revenue forecast methodology. Established a good collaboration with the sales team to be a sales tool.Implemented a subcontractor model to improve the cost of.

Amstelveen, NL

Responsible for the training department Business development.Responsible for the trainings delivery.

Amstelveen, NL

Sunnyvale, CA, US

EMEA Technical Director, Theater Technical Operation. I am responsible for the features prioritization towards the product development team. Supporting all products. Also responsible for the EMEA Technical Demonstration facilities (Proof Of Concept)

Sunnyvale, CA, US

EMEA Technical Director, responsible for the EMEA Technical Demonstration facilities (Proof Of Concept) as well as the EMEA Consulting group. In this role I grew the EMEA technical demonstration by creating an EMEA Customer Briefing Center in Amsterdam. Responsible also for the EMEA consulting group supporting all Juniper products and technologies. The.

Sunnyvale, CA, US

EMEA Proof of concept manager. In this role I needed to make sure we have a high success rate when our customers come for a POC visit. This means I needed to make sure we have a highly skilled group of engineers and the POC lab facility is operational to host customer visits.In that role and during this period I scaled the facility by moving to a new lab.

Sunnyvale, CA, US

EMEA Loan pool manager. In this role I was managing a group of 2 people. I’ve scaled the group from 50 parts with no process to 3000 parts into the system, with implementation of a Warehouse management system and also implementing a “virtual distributed model” which fits the EMEA business. I was also managing the EMEA Loan budget. Also involved into the.

Sunnyvale, CA, US

Proof Of Concept engineer within Juniper Network (based in NL). In this role, I was performing technical demonstrations (Core product) to our customers. I was also in charge of the European loan system. During that period I was responsible for the budget, and started putting in place the foundations for a clear distinction in between POC and Loan: distinct.

Sunnyvale, CA, US

Senior technical support engineer within Juniper Network (based in NL). My role was to support the Juniper Core Routers for Europe. I was supporting the global ISP, and was in contact with our development team based in the US. During that period I’ve been involved in developing the Customer Service organization in Europe. Was also involved in some.

Marlborough, MA, US

Senior technical specialist within 3Com European IOLab (Based in UK). My main focus was WAN products and also ATM. My role consisted in doing some testing with the Beta product/software as well as putting in place some customized demo or test's network for some customers. This team is a resource for 3Com professional group as well as for 3Com consulting.

Marlborough, MA, US

Major Account Team Manager (based in NL). I was responsible of the group of people dedicated to the largest 3Com customers in Europe. The goal of this group was to manage the technical needs of those specific customers and interface directly to the product division. My goal was to move this group into a profitable added value group and to offer more.

Marlborough, MA, US

Technical Leader in the 3Com European Escalation Center (Based in NL) on the ATM products. I was responsible for the operational side of the group (5 people): Division interface, schedule,... I was supporting the ATM products. I was designing ATM networks (Deutsch Bank, Singapore Minister, Oslo Airport,...) Starting January 98, I was part of the 3Com ATM.

Houston, Texas, US

Support Engineer for HP’s Networking product (LAN Card, Switch, Remote access, Router, Network Management). My function was to provide technical training, mentoring and support to the on-line technicians (On-line/Escalation, Training, Information, Process/Procedure Development) in Amsterdam (NL).

Houston, Texas, US

Technical Marketing Engineer (Pre/Post sales) for HP (Grenoble) as sub- contractor. Initially I worked on the workgroup segment (LAN Card, hubs and switches) and after I worked on the Internet segment (Routers, Network Management).

Houston, Texas, US

Developed a UNIX Streams based driver for HP (Grenoble) as a sub-contractor (current employer: SYNTEX). I had to implement some extra driver functionality and continue the investigation.

Support Engineer for HP’s Networking product (LAN Card, Switch, Remote access, Router, Network Management). My function was to provide technical training, mentoring and support to the on-line technicians (On-line/Escalation, Training, Information, Process/Procedure Development) in Amsterdam (NL).