Cecilia Malazdrewicz Email & Phone Number

Toronto, Canada Area

- Acting as primary contact for new Xello clients during the onboarding process- Coordinating and leading implementation/kick-off calls- Acquiring information from clients to identify, implement, and configure products- Configuring data transfers and single sign-on (SSO) for clients- Engaging with clients regularly to ensure consistent data transfer, support, implementation, expectations, and timelines- Managing Course Planner and eTranscript setup and training, while specializing in region-specific intricacies and graduation requirements- Providing service and training to clients- Overseeing course planner data migration projects from Career Cruising to XelloKey territories include:- All of Canada (Ontario specialist)- Pennsylvania- Iowa- Virginia- Georgia

Toronto, Canada Area

- Reviewing client use of the ezRecruit CRM and making recommendations on the best ways to utilize the product to achieve results- Managing projects such as onboarding new clients, custom requests, integrating with student information systems (SIS)- Troubleshooting and fixing client issues, and escalating to the development team when required- Strengthening relationships with existing clients, connecting with prospects- Sales presentations to prospective clients- Organizing and leading on-site and online training sessions with clients, conducting webinars- Brainstorming improvements to the ezRecruit CRM, making mock-ups for the development team, coordinating annual software releases, and managing deployments of new releases and bug fixes- Overseeing documentation of ezRecruit CRM and recommended best practices for higher education recruitment and admissions

Toronto, Canada Area

- Triaging and responding to client requests- Troubleshooting client issues and escalating to development team when required- Adding documentation to the software User Guide- Sales presentations to prospective clients- Providing on-site and online training sessions with clients, conducting webinars- Assisting with general data entry tasks- Scheduling meetings with internal staff and external stakeholders

Montreal, Canada Area

- Managing recruitment CRM: Setting up communications and events, generating reports, coordinating software upgrades- Internal staff training on CRM use and best practices- Assistance with Welcome Centre front desk reception duties- Guiding students as they plan their academic futures- Answering admissions and general university-related questions and redirecting to appropriate departments or services when required- Assistance with managing and giving campus tours to prospective and newly admitted students, parents, and counsellors- Assisting with recruitment and admission events/initiatives: Attending and presenting at high school visits and fairs, working Open House, managing call campaigns to admitted students, etc.- Working annual convocation ceremonies as Stage Manager

Montreal, Canada Area

- Managing student recruitment social media: Facebook, Twitter, and Instagram- Assisting with Welcome Centre duties: answering inquiries, checking guests in as they arrive, offering campus tours- Sending out communications and scheduling events in the CRM- Assisting with recruitment and admission events/initiatives: Recruitment tours, presenting to large groups, working at education fairs, working Open House, etc.

Montreal

- Establishing a CTV Montreal presence at local community events- Handing out promotional material

Online Extension Certificate, Project Management

Bachelor Of Arts, Communication Studies

Activities and Societies: Coms Guild Focused on production courses over theory. area of specialization: sound production and video editing.

Dec, Creative Arts - Film, Video, Communications