David Otrive Nkoundjo Email & Phone Number

Toronto, Ontario, Canada

Berlin, Germany

• Managed the end-to-end onboarding of Zalando’s most strategic clients and provided them with premium support throughout the implementation phase till go-live
• Facilitated weekly training sessions with clients, on-site and via webinars/product demos, one-on-one sessions, or telephone and email, geared towards educating and coaching them on the functionality of Zalando’s.
• Actively collaborated with internal teams such as Sales, Engineering, Tech Support, Product, Finance, and Customer Success to ensure implementation complexities were overcome within tight deadlines while maintaining a.
• Conducted the technical integration (ERP system or REST API) between Zalando and 3rd party service providers to establish the system connection
• Ran API checks on Postman to ensure the proper activation of URLs as well as the seamless flow of customers’ product data feed
• Advocated for clients by making pertinent suggestions, during team meetings, regarding possible improvements on interfaces, API documentation, and the onboarding process as a wholeSkills: Microsoft Office, Postman.

Berlin, Germany

• Coordinated the end-to-end implementation process of less strategic clients from contract sign-off with the Sales team until go-live and handover to the Customer Success/Care team
• Prepared the team’s progress reports and clearly communicated them to internal and external stakeholders during the monthly all-hands meetings via PowerPoint
• Managed customer expectations by communicating the status of issues and impacts with relevant client sponsors and process ownersSkills: Microsoft Office, Salesforce, Jira, XML, E-commerce, IT Service Management (ITSM)

Trier, Germany

• Responsible for customer counseling, scaling up sales, and maintenance of good customer relationshipsSkills: Client-Facing Consultation, Customer Service & Support, Effective Communication

Master'S Degree, Computational Linguistics

Bachelor'S Degree, Linguistics