Cathy M. Email & Phone Number

United Kingdom

• Scoping, design (including transposing face-to-face material to virtual), co-facilitation (face-to-face and virtual), and evaluation of bespoke leadership and account management development programmes, including learner coaching• Design & co-delivery of Senior Management Team off-site• Script writing for film-development to meet learning needs• Concept & creation of marketing materials (eg podcasts, blogs, word cloud, video clips)

Surrey, Uk

Responsibilities• Coaching of staff members on their individual learning journeys to help them set and reach goals• Management and delivery of staff induction• Apprenticeship scheme - sourcing and management of providers; selection and sign-up of learners; management of Levy budget• Management of Investors in People certification process• Planning, delivery and evaluation of mandatory training programmes to ensure compliance with quality standards and audit requirements• Management of Learning & Development Co-ordinator role and associated activities• Support Head of People on development and implementation of annual L&D plan • Undertaking of charity-wide training needs analysisKey achievements • Redesign, launch, and delivery of “One Team” induction, resulting in reducing siloed attitude• Delivery of values project - identification of values through staff consultative group; creation of WV Values Charter; values cascade through Monopoly-style board game delivered through interactive workshops• Launch and co-management of staff consultative group, giving employees the opportunity to voice opinions, leading to higher levels of engagement• Creation and roll-out of annual staff recognition event• Development of 40+ staff in various QCF qualifications under Apprenticeship scheme, including 2 Carers transitioning to Nurse Associates, saving £20K to the charity• IIP – Silver Award (2017) upgrade from Bronze through relationship development with IIP consultant and end-to-end project delivery, including all staff communications• Delivery of “The Only Way is Whiteley” change management initiative to educate staff on major internal changes in staffing, buildings, and ways of working

Surrey, Uk

Aldershot, Hampshire, Uk

 Responsibility for delivery of key training cycle components :o Training needs analysis design and implementation with all stakeholders - clients, sponsors, delegateso Identification of learning objectiveso Detailed programme design covering skills in leadership development (eg performance management, mentoring, personality styles, leadership styles), sales, negotiation, and procurement, drawing on a range of methods (eg virtual classroom, coaching, face-to-face workshops, bespoke role plays)o Programme management and implementation including attending client meetings, running weekly project calls, constant liaison with key stakeholders on project matterso Management of evaluation report compilation and submission Complex stakeholder management Proposal and tender writing and for new business leads Writing of learning and development blogs for company website Management of external training consultants Client portfolio includes PwC, Historic Royal Palaces, Oil Spill Response Ltd, and KPMG for UK, EMEA, and global projects Key point of contact for Institute of Leadership and Management for ILM endorsed programmes

Aldershot, Hampshire, Uk

 Training project administration (including managing weekly project calls, coordinating logistics, attending courses, compiling recommendations reports etc) Module design (Leadership Enhancement Forum) and co-facilitation (Facilities Helpdesk) for corporate client Liaison with external training consultants

Woking, Surrey, Uk

London, United Kingdom

 Project management of multi-tier training programmes for global clients on tight deadlines Focal point of contact and knowledge for internal and external project teams Develop project plans and implementation framework at project initiation Manage project kick-off and review meetings Prepare and manage weekly client project meetings Host training webinars (up to 20 delegates) Revision of external training consultant materials  Learning event evaluation through sample group market research, evaluation forms and post-course calls  Liaison between e-learning specialists, trainers, clients, subject matter experts and voice over artists

London, United Kingdom

 Coordination and facilitation of monthly 1-week European New Employee Orientation (corporate induction) Monthly training on in-house systems via web conferencing Monthly reporting of regional training metrics to measure quantity and quality of training solutions Design, coordination and co-delivery of on-going Sales Product IQ, Sales Induction and MS Office modules Evaluation of all training (on Kirkpatrick’s four levels) Liaison with external training consultants regarding additional training needs Implementation of Training Needs Analysis within sales teams to establish annual training plansCompleted Projects / Achievements : Revamp of existing New Employee Orientation (corporate induction) week Development, organisation and part-facilitation of o 1-day European Sales Conference (2008 & 2009)o 2-day European Growth Consulting Training Seminar (2008)o 2-day European Sales Manager “Mind the Gap” Summit (2008) Creation of pilot buddy scheme (Everybody Needs a Buddy) Creation and management of employee engagement initiative (InFrost) Development of strong relationships with key stakeholders (European Management Team and US Managers)

London, United Kingdom

 On-site smooth-running of internal / external training programmes including delivery of “Welcome” presentation Main point of contact for EMEA Google employees on training operations  Maintaining “New Hire Training” web pages Managing / modifying agendas, attendee lists, waiting lists for all training programmes Scheduling of rooms, equipment and internal & external facilitators across Europe, accommodation booking Liaison with external vendors & suppliers, including tracking invoices (submission and payment) Internal liaison with Management, and all teams to secure slots for New Hire presentations Maintaining & assembly of the European training materials (soft & hard versions) Tracking of training programme success metrics Liaison with Legal Department for creation of vendor contracts & NDAs Regular travel (alternate weeks) to European HQ (Dublin) for Noogler Training (induction training) Monitoring & submission of monthly spending (accruals) to Finance TeamCompleted Projects / Achievements : Launch of New Hire Training programme in October 2006 (assisted in redesign of induction training format) Launch of “Buddy Programme” (mentoring) in October 2006 (including redesign and creation of web pages and presentations) Training of newly recruited Dublin-based Training Coordinator

Paris Area, France

Newly created role: responsible primarily for marketing and communication of this telecom software start-up, as well as other administrative, financial, and HR tasks.Marketing & Communication: Organisation of exhibitions and conferences worldwide (10 per year) Liaison and negotiation with international exhibition organisers (Informa, IIR) Creation of sales and marketing tools (product sheets, brochures, PowerPoint presentations) Research and purchase of promotional goods (optic mice, polo shirts etc)Sales Support: Creation of sales tools (PowerPoint presentations) and replies to tender Translation from French to English, correction and proof-reading of documents in English  Co-ordination of business travel and accommodationHuman Resources:  Participation in candidate interviews Preparation of recruitment documents and induction starter packs for 12 new employees Point of contact for HR issues such as maternity / adoption leave allowance, SSP etc. Monthly preparation of payroll, tracking of sick days, holiday, recovery days for hotline and travel abroad Co-ordination of internal and external training and management of training budget Creation and implementation of English language syllabus, co-ordination and follow through of TOEIC testsFinancial & Administrative: Continuous contact with out-sourced accountant for monthly reconciliation of company accounts, payslips etc Invoice trackingOffice Management and Other:  Déléguée du Personnel (Employee Representative on Work Council) Management of office moves and office supplies

Paris Area, France

Working for the French Senior Partner of IT Practice. Preparation of research documents, Candidate Brief Profiles and Appraisals in French and English Participation in Quality Project, European quality audits, co-ordination of European Quality meetings Preparation of Monthly expenses reports for Partner and candidates Member of “Comité d’Entreprise” (Work Council)

London, United Kingdom

 Diary management, office management (ordering office supplies and furniture) Organising internal and external meetings, presentations, site visits and events, general PA duties

Ba Hons, French Studies

A Levels, French And German

Education record

Education record