Provide day-to-day leadership and management of company Program Managers and staff that mirror the adopted mission and core values of the company. Provide timely, accurate, and complete reports and deliverables. Assist in the development, communication, and implementation of effective growth strategies and processes. Motivate and lead a high-performing team, attract recruits, and retain highly qualified staff. Execute programs and proposals within scope, cost, and schedule. Perform various operational responsibilities, such as subcontract management tasks, job description preparation, program management reviews, etc. Lead and manage the company’s operational portfolio, providing first-line supervision of all Program Managers and Task Leads within the company, through direct coordination and approval of the Sr. Director of Operation. Lead the operations portion of the business development program, including technical writing, proposal, and capture support.

Provide technical guidance to staff and function as the technical point of contact with the appropriate government personnel, establish task priorities, coordinate with the program manager to ensure that proper resources are secured for all tasks, participate in process improvement initiatives (ISO and CMMI), support technical meetings as required by the customer, interface with other training activities to resolve training issues as required, identify risks and issues to the PM when requested and monitor same, support staff meetings as requested by the program manager, directly supervise department personnel to ensure that all assigned tasks are completed on time and in accordance with contract requirements.

Provide technical guidance to staff and function as the technical point of contact with the appropriate government personnel, establish task priorities, coordinate with the program manager to ensure that proper resources are secured for all tasks, participate in process improvement initiatives (ISO and CMMI), support technical meetings as required by the customer, interface with other training activities to resolve training issues as required, identify risks and issues to the PM when requested and monitor same, support staff meetings as requested by the program manager, directly supervise department personnel to ensure that all assigned tasks are completed on time and in accordance with contract requirements.

Generated an average of 100 installation procedures, operation procedures, and policy documents to ensure critical system administration and maintenance tasks were performed effectively and efficiently in accordance with industry best practices and external requirements. Re-engineering system infrastructure/architecture to reduce server hardware assets by 50%. Generated test plans, contingency plans, incident response plans, disaster recovery plans, configuration management plans, system indemnification profiles, control implementation plans, system plan of actions and milestones, and other technical and process documentation in support of certification and accreditation efforts. Designed a mobile computing environment to allow sailors to train at a shipyard during scheduled maintenance activities where a formal training locations is not available. Identified and mitigated vulnerabilities in accordance with established guidelines and procedures for multiple systems. Performed business impact analysis to identify critical assets and identify gaps and weaknesses in business and system processes. Developed a script-based method of updating Windows Server Updates Services on disconnected networks. Provided recommendations for systems improvements/modifications to meet specific customer requirements (GOTS/COTS). Generated white papers on emerging technologies that identified how technologies could be used in new and existing systems to meet requirements. Managed 7 employees at 3 geographically disperse locations across the country. Designed and implemented an internal SharePoint site to increase knowledge sharing and collaboration capabilities. Acted as liaison to the Fleet for new products (simulations/emulations) that revolutionize and accelerate training. Worked with other contractors to ensure developed applications met requirements and provided value to the customer.

Provide support to Strategic Systems Programs (SSP) Electronic Presentation System. Provided hardware and software support for Dell laptops / desktops / servers, software integration testing, software implementation, web development (including SharePoint), information assurance compliance, and quality assurance testing \ government acceptance testing. Acted as a liaison between development \ testing and production classroom environments by working with other contractors and Government entities. Managed technicians at Trident Training Facilities. Assisted in implementation of curriculum. Provided inputs to Government purchasing agents, as well as recommendations on keeping abreast with changing technology trends for new and legacy projects. Developed and updated user manuals, technical / operational documentation, and training materials. Assisted in tracking and auditing of inventory and licensing.

Provide support to Army Material Command (U.S. Army) Provide hardware and software support for Dell laptops and desktops, Common Access Cards (CAC), and Blackberry models 8700c and 8830. Utilized Computer Associates Desktop & Server Management to deploy operating system patches, commercial and government software packages, manage systems, and resolve user incidents remotely. Support Blackberry migration from model 8700c to 8830; provide user training on new hardware and operating system. Resolve issues with Civilian Personnel Online (CPOL), Defense Travel System, and various other military sites and coordinated with their respective support teams. Manage Active Directory (AD) user accounts, worked with network and server teams to support Microsoft Exchange.

Provided hardware and software support to Federal Bureau of Investigation (FBI) at FBI Academy, Quantico, VA. Assisted inventory specialists in property tracking and auditing in support of annual audit cycles. Developed technical documentation on specific issues for knowledge bases, and submitted weekly reports to leads and supervisors. Provided support for commercial off-the-shelf (COTS) hardware and software, as well as government (GOTS) software. Created and maintained Symantec Ghost images for use with unclassified laptops and desktops based on customer guidelines for approved hardware and software. Performed database management for Fox Pro based medical database, and supported migration to Microsoft Access solution. Supported network integration of Macintosh OSX Server in to Microsoft Windows Server Environment. Created various DOS batch files to streamline use of Microsoft management tools. Individual and team process improvements based on Service Level Agreement (SLA) guidelines.

Provided sole technical support for 100+ corporate users, 15 local government users in 5 locations across three states. Teamed with outsourced companies to migrate corporate network to Windows Server 2003 environment from peer-to peer. Provided Microsoft Office training to local government and corporate users. Managed all technology procurements and performed quality assurance for purchases. Researched and assessed cost effectiveness of various emerging technologies and systems for possible implementation in to current systems and subsystems. Advised and performed content development and management of corporate presence website and Microsoft Sharepoint sites. Maintained Sharepoint user accounts, security configurations, and developed team sites to meet changing requirements and improve effectiveness of data management functions. Acted as network administrator in support of all corporate servers network wide. Identified requirements, developed, and implemented backup processes for all servers utilizing Veritas Backup Exec software and hardware solutions (RAID configurations). Provided improvement recommendations for both technical and business processes as required. User management of corporate email system. Developed Microsoft Access database to streamline subcontract and teaming agreement management. Supported Deltek Accounting System configuration and upgrades. Aided Director and Assistant Directors of Business Development in contractual efforts including request for proposal (RFP) submittal processes, data and metric gathering functions, meeting Contractor Performance Assessment Reporting System (CPARS) guidelines, and preparation of U.S. General Services Administration schedule submittals.