Customer Success Manager
Current-Manage Major and Strategics accounts on a global scale.-Customizing and implementing: pricing methodology, layers of security, global reach, and bandwidth requirements for both current and anticipated business requirements.represent CDNetworks value proposition and educate customers on Web Performance Suite.-Understand and anticipate customers growth needs and develop structured growth plans to ensure customer expansion of CDNetworks current and developing products and services as they grow.-Identify and structure proposals for new opportunities.-Strategically prepare and structure proposals to mitigate downgrade or termination potential-Develop and implement renewal strategies to grow current customer MRC.-Manage and oversee customer support tickets and escalation issues.-Work closely with Account Executive team to deliver and facilitate a fluid account transition.-Work closely with Solutions Architecture team to seamlessly implement configurations.-Ensure service level satisfaction in acceleration and security across the globe.