Oversaw a group of Product Managers(5) and Engineering teams who delivered features and experiences for UKG Ready, a world-class HCM software for the SMB market. Implemented Pendo for usage tracking across the entire product suite. Leveraging in-app guidance increased user adoption of chart usage by 7%. Introduced a feedback mechanism in the product which allowed us to measure Software Usability Scale (SUS) scores, which consistently reached over 200k users of B2B software. Met frequently with internal and external stakeholders to ensure smooth communication and delivery of upcoming product releases.

Responsible for product delivery within Kronos Workforce Ready product catalogue. Main focus areas being:Employee Scheduling: building foundational scheduling rules to be honored as constraints when scheduling employees across a variety of industries and regions. Helped to bring a new and intuitive user interface and experience to our customers.Visualizations: incorporating the use of interactive charts with all available reports across the entire product suite. Provided the ability for users to curate their own visual dashboards, which provides managers insight into key Workforce Management (WFM) and Human Capital Management (HCM) areas of their business.

Oversaw a 19-member global team responsible for providing professional services and customer support for EmLogis’ employee scheduling customer base including pre-sales product demos, customer implementation, and data analysis. Developed comprehensive training and project plans for the implementation of an enterprise-class employee scheduling solution. Served as Voice of the Customer for the complete redesign of product offering including input on:User Interface DesignUser ExperienceBeta Test Management

Responsible for management of service delivery and continued support for EmLogis customer base. Automated the EmLogis application configuration process which reduced the customer implementation timeline by 60%. Transformed service delivery into a refined and sustainable program that encouraged customer partnership throughout. Crafted product demo process and script for use by the sales team.

Developed a dialysis patient scheduling and forecasting prototype that was used as the basis for a new web application. Created an internal knowledge management system to ensure that analysts have all the tools necessary to perform daily tasks. Worked closely with product development on new features/enhancements.

Responsible for the data configuration for onboarding new EmLogis customers. Conducted pre-sales organizational proof of value analysis to demonstrate the cost savings potential of using the EmLogis scheduling application. Created customer-based analytics through a data warehouse that provided insight into the performance, compliance, and quality of their schedules. Worked closely with internal customer management on the creation of and compliance with service level agreements (SLAs).

Conducted analysis and process improvement activities within the NASA Engineering Directorate and Divisions. Facilitated Value Stream Mapping and Kaizen events to identify improvements for government flight hardware processes. Assisted in the rewrite of engineering work instruction covering the development of new flight hardware for the space shuttle and International Space Station. Documented and updated software project artifacts in accordance with the Capability Maturity Model Integration (CMMI) standards for application development. Served as a business analyst for the development of a financial management tool for the Engineering Avionics Division.

Lead Engineer responsible for validating results of Lean process improvement initiatives across the Corpus Christi Army Depot (CCAD) along with presenting findings to government supervisors and command staff. Created a comprehensive Work Measurement Template package that converted hardcopy DoD forms into a linked electronic format, thereby increasing efficiency for work measurement and analysis completion. Performed ongoing performance effectiveness analysis of shop floor charge codes, identified problematic areas and time discrepancies, and worked with the shop and program personnel to implement appropriate changes. Created an Access database to centralize tooling records for rotary fixtures shop, thereby assisting manufacturing planners in allocating workload and providing more accurate route tracking.

Responsible for conducting engineering studies and establishing time standards for the overhaul and assembly process of rotary aircraft components and trades. Co-Inventor and lead programmer of automated template for conducting work measurement studies and lean process analysis for Texas A&M Engineering. Created over 700 engineered time standard hours and recommended process improvements that showed over $2 million in cost avoidance and savings.