- Write and maintain self-service user resources (Knowledge Base, API, and calculation publications)- Leverage data analytics to optimize self-service user resources- Own and refine the GoFormz in-product persona- Write and maintain UI copy and microcopy- Develop publication processes and refine the GoFormz process-maturity model- Continuously improve documentation standards, tools, and processes- Facilitate user success by identifying and solving knowledge gaps

- Defined and developed content structure, taxonomy, and style as the initial and sole technical communicator- Collaborated with users, engineers, and designers in the development of the Rubber Baron shop management software knowledge database- Created Rubber Baron training and educational materials- Published the Rubber Baron help site using MadCap Flare- Edited copy for Lucidai and Schneider Tire

- Worked with existing templates and protocols to build large and detailed technical deliverables in InDesign- Input, translated, and organized data given by varying divisions to deliver outputs according to schedule

- Collaborated with Digital Content Specialist and SME's on over 4,000 products for Gordon Food Service's North American Online Ordering platform relaunch- Followed organization specific standards and guidelines for content- Researched products to add content value- Leveraged technology to effectively manage large data sets- Analyzed the content of team members for opportunity to work towards a cohesive style and voice

- Developed content and content structure, taxonomy, and style- Collaborated with engineers and designers in the development of the Rubber Baron point-of-sale software knowledge database- Identified user needs in order to facilitate effective creation of deliverables- Wrote, published, and maintained help content for future customer use- Ensured consistency of content pertaining to Rubber Baron between JavaScript, using Visual Studio, and the company Wiki, using Media Wiki

- Created multi-modal instruction sets for staff training using Microsoft Word- Wrote & edited blog posts for Camp Blodgett’s website using Weebly- Reconciled donor data sets for more effective future fund drives utilizing Microsoft Excel

- Wrote copy for print and digital format- Trained staff to excel in customer service and product knowledge- Assisted in social media growth and presentation through content creation and curation- Built customer relationships to assist in community engagement- Guided workflow and communication between staff- Established quality levels for a new business

- Reviewed and revised performance contracts- Expanded reach in regional markets via print and electronic media- Designed promotional materials for regional distribution in line with brand image

- Oversaw digital and print marketing- Operation of four-color manual press- Graphic design for manual print on varied mediums including t-shirts, jerseys, bags, and paper- Graphic design for web- Maintained customer database