Manage backup, security and user help systems.Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.Consult with users, management, vendors, and technicians to assess computing needs and system requirements.Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.Provide users with technical support for computer problems.Evaluate data processing proposals to assess project feasibility and requirements.Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.Configure security settings or access permissions for groups or individuals.Configure wide area network (WAN) or local area network (LAN) routers or related equipment.Document network support activities.Identify the causes of networking problems, using diagnostic testing software and equipment.Install and configure wireless networking equipment.Install network software, including security or firewall software.Install new hardware or software systems or components, ensuring integration with existing network systems.Test computer software or hardware, using standard diagnostic testing equipment and procedures.Troubleshoot network or connectivity problems for users or user groups.Document help desk requests and resolutions.Create or update technical documentation for network installations or changes to existing installations.Provide telephone support related to networking or connectivity issues.Test repaired items to ensure proper operation.