Director Of Product Inclusion And Content Quality
CurrentSitting on the company's senior leadership team, I lead the strategy for ensuring our products are inclusive and equitable, and our content is appropriate and representative of the students we serve. Key highlights and projects:- Renaissance was awarded the SIIA CODiE Award for Excellence in DEI in EdTech for three consecutive years. - Successfully launched strategy to increase the quality and quantity of representation of historically marginalized populations in content across Renaissance’s product portfolio- Enabled the measurement and visualization of racial and gender representation in content across 80% of product portfolio. Identified representation gaps and subsequently revised content acquisition targets to ensure diverse representation of authors, characters, and topics. - Developed thematic analysis process, now adopted by customer success, to categorize user feedback related to product inclusion. Contributed to a 70% reduction in DEI-related customer support cases - Created data governance model and user analytic dashboard to monitor consumer engagement, which enabled product teams to make user-driven content development, acquisition, and retention decisions (Snowflake, Tableau) - Ensure appropriate representation of historically marginalized communities in content by assembling and chairing an advisory board of external stakeholders-Authored blog posts, participated in webinar presentations, interacted with media, and managed website pages to disseminate best practices. Participate in sales and marketing efforts to speak to company's process for DEI in content-Co-launched the Renaissance Black Employee Network, the company's first employee resource group