Christine De Castro Email & Phone Number

Colorado Springs, Colorado, United States

• Management/administrator of County Risk Division’s Origami Risk Claims platform.• Management/administrator of County Risk Division’s LexisNexis-Accurint account.• Provides recommendations to mitigate and limit the County’s liability exposure from both third-party claims and in-house losses.• Ensures the County Attorney is informed of all legal, safety, and liability issues.• Collaboration with County Attorney’s Office and Risk Division Manager in processing of settlements in accord with Resolution No. 24-249 governing the Self Insurance fund and all other appropriate resolutions of the Board of County Commissioners.• Contributes as liaison between the County and the excess insurance for property and liability claims processing.• Directs the subrogation and restitution processes, collaborating with the District Attorney’s Office, involving property and liability claims to be brought against responsible third parties.

Folsom, California, United States

• Participant of first fully remote claims position providing testing, guidance, and training for remote capabilities for transition of in-office claim handling to remote.• Proficient in examining non-standard personal automobile bodily injury and complex property damage claims.• Consistently reaching branch lead in work ratio percentage and bodily injury early settlements for personal auto claims.• Efficient in complex BI examination and reaching resolution of attorney represented BI cases pre-litigation.

Folsom, California, United States

• Proficient in Guide Wire Claims Management system.• Maintained branch lead in customer satisfaction surveys averaging 96% for personal auto claims and network shop referrals.• As Coverage Specialist-investigated & concluded coverage issues within a 14-day cycle to move the claim forward for prompt resolution. • Internal processes handling subrogation collection and proficient in ESubro-Hub, responding to arbitration hearings, and medical payments.• High level of customer service and quick response in resolution of claim exposures.

Simi Valley, California, United States

• Managed customer service call center representatives: monitored calls, critiqued recorded calls while providing coaching with training, and maintained workforce staffing for associated call volume.• Managed department budgets for commercial service center, contributed to forecasting, reviewed, approved, and submitted department & employee expense reports. • Monitored and audited underwriter’s files and work queues for quality control audits.• Provided critical updates and training to underwriters and agents on any policy revisions, additions, or deletions.• Trained, staffed, and supervised personnel for Records/Issue and Customer Service Departments.

Calabasas, California, United States

• Field adjuster-vehicle, scene, and in-person bodily injury claims investigation and handling.• Proficient in liability and coverage investigations related to personal and commercial automobile claims handling.• Internal processes: Medical Payments/PIP handling for multi-states including AZ, CA, NV, OR and WA.• Ability to work independently with minimal direction in the field to conduct scene investigations, recognize SIU referrals, and concluding liability and coverage investigations for quick claims resolution.

Greater Los Angeles Area

• Managed & created marketing portfolio targeting Credit Unions, Banks & Rental Branches for special sales events.• Responsible for underwriting all finance contracts and training business managers.• Managed budget for monthly operations and forecasting budgets for upcoming special sales events.• Designed, proofed, and distributed all advertisements (flyers, direct mailer, point of purchase displays, etc.).• Effectively recruited, managed, motivated, and trained up to 120 employees per event.• Awards achieved: President’s Club-Marketing Award, September 1997; Branch Business Manager Award, August 1997; Bronze Sales Award for Fiscal Year, July 1996; Regional Marketing Award, April 1996; and Account Executive of the Month, March 1996.