Christopher Merritt Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

•Provide real-time assistance to customers via phone and chat, addressing inquires related to account management, trading platforms, and financial products•Educate clients on investment strategies and account features, utilizing knowledge of market trends •Achieved a high customer satisfaction score, consistently exceeding departmental goals.•Document chat interactions and solutions in CRM systems to maintain accurate records and improve service processes.• Facilitated customer payment processing and provided real-time banking support for diverse account transactions, resolving high-complexity issues• Collaborate with cross-functional teams to resolve complex issues and enhance the overall customer experience• Enhanced user experience by promoting value-added features and optimizing platform usage for better financial decisionmaking.• Managed customer inquiries using Zendesk, ensuring timely and accurate responses to meet SLA targets.

Greater Atlanta Area

•Developed quality assurance process plans to conduct analyses, identifying control points and preventive measures, establishing critical limits, monitoring procedures, corrective actions, and verification procedures improving productivity and quality attributes by 60%•Composed and updated quality assurance procedures supplying documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validation expediting internal production by 30%•Conducted inspections of products, equipment, and machinery reporting any issues ensuring accordance with specific work instructions and safety guidelines •Educate 10+ coworkers on the proper quality control procedures, train new hires on quality control for product analyses, record-keeping procedures, proper inspection, and quality control on production lines streamlining productivity processes • Applied internal controls during product inspections, safeguarding compliance with company quality standards and safety protocols productivity and quality attributes

Atlanta, Georgia, United States

• Conducted preventable maintenance on process line and resolved production problems minimizing down time by 20%• Diagnosed 100+ defective doors and machine breakages preventing catastrophic failure ensuring 100% safety, operational procedure, and compliance requirements • Consulted with department manager assessing productivity times and quantitative metrics to forecast weekly production quotas boosting performance by 20%• Trained 10+ new operators and assisting with errors, made labels, skid sheets, and cut cores streamlining operational procedures and processes increasing efficiency by 40%

Stone Mountain, Ga

• Implemented a sales plan on a quarterly basis to determine the account goals, based on percent to business, and achieve the budget for the Quarter generating $50,000+ in revenues • Managed $30,000+ in cash and inventory production ensuring accurate transactions and tracking of supplies sustaining 100% client satisfaction• Executed and scheduled re-merchandising of retail categories to maintain local corporate compliance and meet company shelf standards resulting in 100+ new items per month • Developed strong customer rapport, established sound business relationships securing incremental business with new distribution, cross-merchandising efforts, and incremental displays throughout the region

Stone Mountain, Ga

• Merchandise products in large volume stores (Stock, rotate, and shelve product on the gondola, coolers, and storage room)• Service customers (handling customer complaints, meeting customers’ needs)• Set up displays on sale floor (safety stacking and moving products on equipment)

Valdosta, Ga

• Build pallets using a forklift and/or electronic pallet jack• Responsible for loading transport, bulk, and route trucks• Count warehouse inventory and maintain a clean environment