As a graduate of Georgia State University with a Bachelor of Business Administration in Finance, I gained a comprehensive understanding of financial principles and their real-world applications. My coursework equipped me with expertise in areas such as financial modeling, investment analysis, risk management, and corporate finance. Through this rigorous program, I also honed critical skills like analytical thinking, problem solving, and data interpretation skills that I’ve seamlessly integrated into my professional experience.With over three years in customer service and financial services, I have applied this foundation to deliver exceptional support, resolve complex client issues, and streamline processes. At E-Trade, I managed high. volume customer inquiries, leveraging both my financial knowledge and interpersonal skills to enhance satisfaction and retention. I take pride in my ability to explain complex financial concepts in a way that empowers clients to make informed decisions.My technical proficiency spans tools like Zendesk, Microsoft Office Suite, and Google Workspace, enabling me to adapt quickly and contribute to operational efficiency. Whether it’s ensuring compliance, managing financial reconciliations, or building strong customer relationships, I’m driven to make a meaningful impact in every role I take on.I’m excited to connect with professionals who value a balance of financial expertise and customer-centric solutions. Let’s collaborate to create success!