Christopher Mills Email & Phone Number

Indianapolis, Indiana, United States

• Monitor server and network infrastructure using LogicMonitor, SolarWinds, and Azure Monitoring• Remediate security vulnerabilities using approved methods and following NIST standards• Grant, revoke or troubleshoot user and admin system access via Active Directory and Microsoft Entra ID• Perform both Windows and Linux monthly patch cycles using WSUS, Azure Updates, and Ivanti Management Console• Manage Windows Server 2012R2, 2016, 2019, 2022, and Windows 10/11 systems• Manage Linux Servers running Ubuntu 20.04 LTS, 22.04 LTS, 24.04 LTS• Deploy and resize servers using VMware vSphere and Azure• Configure SSO for applications using ADFS and Azure• Management of 2FA and multifactor authentication methods via Okta, Cisco DUO, Microsoft Authenticator, and Secret Server• Create or innovate processes to garner more efficiency using PowerShell, Microsoft Graph API, and automation for both client and team benefit• Manage support tickets via ServiceNow while meeting business critical SLAs• Personally attain 90% or better first contact resolution

Indianapolis, Indiana, United States

• Maintain positive client relationships• Lead and train a team of 20+• Complete reporting of first contact resolution and other key metrics• Achieve SLA and KPIs based on individual contract requirements and SOWs• Monitor contact queues using the NICE CX platform to ensure efficiency and coverage• Review aging ticket reports in ServiceNow and follow up with team members• Prepare required slides for weekly, monthly, and quarterly meetings internally and with the client• Follow up personally with any negative CSAT score to identify opportunities for improvement and assist in any way to make the interaction more satisfactory.

Indianapolis, Indiana, United States

• Provide excellent customer service • Troubleshooting customer issues over the phone, email, and chat channels• Continually improve and document troubleshooting practices• Attain 90% first contact resolution through phone, chat, and email interactions using ServiceNow and NICE CX• Remotely support end users through RDP, VNC, and Bomgar/Beyond Trust• Take ownership of more challenging tickets, seeing through to resolution.• Assist end users set up equipment remotely with written instructions.

Indianapolis, Indiana, United States

• Provide excellent customer service • Troubleshooting customer issues over the phone, email, and chat channels• Continually improve and document troubleshooting practices• Attain 90% first contact resolution through phone, chat, and email interactions using ServiceNow and NICE CX• Remotely support end users through RDP, VNC, and Bomgar/Beyond Trust• Take ownership of more challenging tickets, seeing through to resolution.• Assist end users set up equipment remotely with written instructions.

Indianapolis, Indiana, United States

• Provide excellent customer service • Remotely assisting customers and end users over the phone using a proprietary ticketing system.• Provide support for iOS, iPadOS, and MacOS products• Perform remote diagnostics and set up repair appointments when necessary.• Attain required average handle time, first contact resolution, and CSAT scores.

Indianapolis, Indiana, United States

• Achieving and exceeding sales goals based on a quota • Driving sales through superior customer service and customer education• Right fitting phone, tablet, wearable, and IOT devices based on customer want and need• Educate customers on different technologies and operating systems such as iOS, Android, and brand specific variations like Samsung Galaxy.• Troubleshoot and repair phone, tablet, and wearables in-person and over the phone.• Maintain high personal customer service rating

Greenfield, Indiana

• Selling prescription glasses and contacts• Experience credentialing the doctors for new insurance panels• Billing for both medical and vision claims

Indianapolis, Indiana Area

• Selling retail products based on customer needs• Setting Planograms with acute attention to detail• Providing superior customer service

Indianapolis, Indiana Area

• Selling prescription glasses and contacts• Experience credentialing the doctors for new insurance panels• Billing for both medical and vision claims• Technical support for both office locations

Indianapolis, Indiana Area

• Provide excellent customer service• Troubleshooting customer issues over the phone• Supporting iOS products

Indianapolis, Indiana Area

• Troubleshooting customer issues over the phone• Following up with customers that have had prolonged technical or service issues with theproducts or services

Indianapolis, Indiana Area

• Driving sales through superior customer service• Right fitting products based on customer and educating on an ever-growing ecosystem

Indianapolis, Indiana Area

• Achieving and exceeding sales goals based on a quota• Driving sales through superior customer service• Right fitting products based on customer need

Indianapolis, Indiana Area

• Maintain KPIs through proper selling• Driving sales through superior customer service

Indianapolis, Indiana Area

• Manage the retail floor directing traffic to ensure best customer experience• Manage and coach associates in goals and behaviors

Indianapolis, Indiana Area

• Driving sales through superior customer service• Selling glasses, sunglasses and contacts to customers with a prescription• Creating documents to track performance at an individual and store basis

Indianapolis, Indiana Area

• Managing Inbound Calls• Assisting members with their retirement funds• Providing technical assistance with computer support as needed