• Assist in deployment with the Product Development & Engineering team to report and manage defects. Fully document all issues and solutions for clients via ticketing system in (Heat) and in accordance with Standard Operating Procedures (SOP).• Lead and train a special project team to configure and set parameter for Zebra label printer to Epic and MediCopia software. • Deploy and manage desktop and laptop hardware and software. Install and manage locally attached and wireless printers, VOIP phones and miscellaneous peripherals. • Provide desktop/laptop Break/Fix and Level 2 support for hardware. Provide Incident determination, root cause Analysis and Resolution. • Provide PC Tier 1 support to physicians and nurses. Support Hospital Specific technology, and help physicians and nurses with single sign-on support for clinical applications.• Provide End-user management function, which includes addressing end-user personalization, migrations, application privileges and deployment.

• Responsible for managing, monitoring, and coordinating fraud risk management projects for credit and debit card products.• Monitoring electronic account and transactions to help in identifying any possible frauds.• Interact with banks and customers to validate information and to confirm or cancel authorizations.• Responsible for reviewing account information and transactions to verify client information via various fraud detection tools and applications.