Christopher Joseph Email & Phone Number

Texas, United States

United States

As a core member of the payroll onboarding team, I am responsible for setting up customer accounts to run payroll with Gusto while providing a delightful experience. Additionally, I put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.

My primary responsibility of this role is providing hardware and software support to various Denton ISD school locations. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. As a Support Technician l also troubleshoot problem areas (in person, by remote.

Provided full service to admins for insurance software which included multiple training calls and basic troubleshooting. Advised admins on basic insurance queries and provided exceptional/timely service. Assisted in refinement of the agent training program by removing an entire call from detailed feedback gathered.

Westlake, Texas

Provide excellent customer service in a call center environment, servicing multiple states and carriers. Resolve complaints by ensuring end-to-end solutions to various issues such as billing, service, and maintenance across multiple insurance platforms. Assist in the retention of accounts by preventing cancellation of clients while cross-selling/referring.

Richardson, Texas

Worked as a claim adjuster to handle liability decisions and provide resolutions to auto claims. Focused on analyzing situations using photographs, police reports, and first-hand accounts/reports to determine fault in these types of claims. Primarily phone agent taking inbound calls with an extreme focus on providing exceptional customer service. Embraced.

Main work was project management and making sure all records within the laboratory wherein compliance with state/federal laws. Researched/required these records if lost or incorrectly entered to avoid errors and omissions issues. Assisted in data entry of samples including D.N.A., toxicology, and blood. Led project meetings, metrics, and team building to.

Terrell, Texas

First real test of management as I was "thrown to the wolves" after little training. Able to study daily during downtime to gain skills such as scheduling, metric analysis, and employee support to ensure the store's goals where met. Worked face-to-face with clients to sell glasses and show the need for said product. Built my personal brand with the.

Bachelor Of Arts - Ba, Political Science And Government, 3.0 Gpa

Activities and Societies: NCAA PaintballAttending the University in Richardson, TX, which was conveniently located in my hometown, was a.

Bachelor Of Science - Bs, Computer Science