Chris Ritchie Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Australia

Chris was approached to lead Smartvisit's charge in Australia. Primarily focused on rolling out the modern day digital wallet solution. Chris's approach focuses on collaborating with organisations to understand their challenges, weather it be visitor engagement, dwell time, spend in destinations, greater understanding of visitor behaviour or just.

Melbourne

Promoted within the company to lead the tourism technology initiatives spanning Australia and New Zealand. Leading a specialised operations group comprising more than 20 members across three countries.Chris oversaw and engaged key stakeholders across a diverse range of eight brands encompassed within the company's technology portfolio.By creating and.

New Zealand

In 2021, Chris led a significant transition for the company, upgrading its tech offerings, launching new products, and forming key partnerships. The focus was on enhancing digital support for New Zealand tourism businesses in the modern landscape.Working closely with stakeholders like i-SITE NZ, Holiday Parks Association, and major RTOs, Chris facilitated.

Melbourne, Australia

Chris took the lead in launching and developing the Melbourne-based tourism startup, Discover Melbourne. He played a pivotal role from the very beginning, overseeing everything from concept creation and design to shop setup, launch, day-to-day management, and ongoing operations.Discover Melbourne introduced a unique approach, combining face-to-face tourism.

Melbourne, Victoria, Australia

Following the recent completion of Prahran Square, situated in the core of the City of Stonnington municipality, an effort was initiated to introduce a contemporary, concierge-oriented method for addressing general council inquiries, providing business support services, and enhancing visitor engagement. The Project Manager role supervised the complete.

New Zealand

Engaging in collaborative consultations with destinations, visitor centers, and local operators, the initiative aimed to enhance commercial efficiencies, foster innovative visitor experiences, and establish self-sustaining capabilities. This involved meaningful discussions with destinations to address their unique challenges, optimising processes at.

VIC/SA

In this capacity, the responsibilities encompassed the comprehensive management of operations in both Melbourne and Adelaide. This involved supervising the daily activities across three distinct locations. The role entailed various crucial aspects, including budget management, recruitment processes, facilitating developmental training, driving sales and.

Melbourne Area & Australia

A significant emphasis was placed on effectively managing the complete commercial operation at the Melbourne Visitor Centre. A prominent component of this operation was "Best of Victoria," the renowned tourism booking service situated within the globally acclaimed visitor centre located at Federation Square in Melbourne's heart. With an annual visitation.

New Zealand

Centered on music and vinyl, this compact enterprise centered on niche vinyl releases, DJ services, equipment rental, and promotional efforts. Operating as an online platform, it catered to a specific audience within the music community.While simultaneously pursuing his tourism career, Chris managed this micro business for a span of eight years. However.

Melbourne, Australia

Tasked with strategizing and carrying out the comprehensive onboarding process for all fresh recruits designated to the Melbourne site. This encompassed overseeing the seamless implementation of a thorough 5-day training regimen and subsequently providing consistent follow-up support, inclusive of ongoing coaching and skill enhancement, aimed at.

Melbourne, Australia

Managing a database of members and facilitating new member sign ups through direct selling to the public, ex-guests & businesses. With the other half of the time call coaching and mentoring new staff until they became permanent. I was quickly established as a key employee for the company and was rewarded with development and career progression.

Monash University Caulfield

The role involved complete ownership of the branch, including overseeing four full-time travel advisors and ensuring store budget adherence. Responsibilities extended to staff training, financial reporting, banking compliance, issue resolution, and maintaining top-notch customer service.

The Travel Expert role at STA Travel was primarily sales-driven, demanding in-depth knowledge of our products and services. With experience in both the National Contact Centre and retail stores, responsibilities included sales, customer service, banking, staff training, local marketing, brand recognition, supplier liaison, and contributing to company.

Melbourne, Australia

This high end bottle-shop focused mainly on wine from both local and international regions. The role required all day-to-day tasks to successfully run the retail stores operation. Opening/closing procedures, sales promotions, liaising with reps & winemakers, rosters, cash-up, stock control. By sufficiently executing these responsibility, Chris ensured the.

Grand Mercure Swanston Hotel

Chris was head hunted for this role by the General Manager of the hotel at the time. He brought him in to establish & implement the changes required to improve the profitability of the food & beverage department. After a very successful relaunch & complete overhaul of products & procedures Chris went on a one year working holiday

Wellington, Wellington Region, New Zealand

During his time at Base Backpackers, he worked in various aspects of the business. Chris was mainly responsible for the running of the bar & was required to fulfil a variety of tasks on a daily basis. These included staff management & training, rosters, stock control, all accounts receivable & payable, meeting all KPIs as set by head office and manage the.

Digital Marketing

Small Business Management

Advanced Diploma, Tourism, Travel & Business

Education record