Chris Ritchie

Chris Ritchie Email and Phone Number

Program Manager @ BookIt
Melbourne, VIC, AU
Chris Ritchie's Location
Melbourne, Victoria, Australia, Australia
Chris Ritchie's Contact Details

Chris Ritchie work email

Chris Ritchie personal email

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Chris Ritchie phone numbers

About Chris Ritchie

Chris is a tourism leader with over 20 years of experience in the visitor economy across Australia and New Zealand. His proficiencies span sales, marketing, coaching, consulting, project management, business development, visitor servicing and technology solutions. Most recently Chris oversaw operations across both Australia and New Zealand for tourism technology provider - Tourism Holdings Pty Ltd. With previous experience from launching a Melbourne-based tourism startup - Discover Melbourne, Chris brings practical insights to successful tourism business operations, particularly around growth. His strengths-based approach fosters team engagement and goal achievement.

Chris Ritchie's Current Company Details
BookIt

Bookit

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Program Manager
Melbourne, VIC, AU
Website:
bookit.co.nz
Employees:
6
Chris Ritchie Work Experience Details
  • Bookit
    Program Manager
    Bookit
    Melbourne, Vic, Au
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  • Get Lost Travel Group
    National Sales Manager
    Get Lost Travel Group Jul 2024 - Present
    Melbourne, Victoria, Australia
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  • Smartvisit
    Destination Manager Australia
    Smartvisit Dec 2023 - Jul 2024
    Australia
    Chris was approached to lead Smartvisit's charge in Australia. Primarily focused on rolling out the modern day digital wallet solution. Chris's approach focuses on collaborating with organisations to understand their challenges, weather it be visitor engagement, dwell time, spend in destinations, greater understanding of visitor behaviour or just generating revenue.Smartvisit fuses physical experiences with digital experiences resulting in an enhanced visitor experience. Encompassing digital guides, ticketing purchase and fulfilment, bundling and packaging, immersive storytelling, way finding as well as location based notifications.
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  • Tourism Holdings
    Operations Manager - Aus & Nz
    Tourism Holdings Nov 2022 - Dec 2023
    Melbourne
    Promoted within the company to lead the tourism technology initiatives spanning Australia and New Zealand. Leading a specialised operations group comprising more than 20 members across three countries.Chris oversaw and engaged key stakeholders across a diverse range of eight brands encompassed within the company's technology portfolio.By creating and nurturing key industry partnerships with local councils, destinations, technology providers, and relevant travel platforms, Chris was able to not only maintain, but grow the buisness.
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  • Tourism Holdings
    General Manager - Bookit Nz
    Tourism Holdings Jan 2021 - Jan 2023
    New Zealand
    In 2021, Chris led a significant transition for the company, upgrading its tech offerings, launching new products, and forming key partnerships. The focus was on enhancing digital support for New Zealand tourism businesses in the modern landscape.Working closely with stakeholders like i-SITE NZ, Holiday Parks Association, and major RTOs, Chris facilitated the rollout of BookIt's comprehensive technology platform—a 'one-stop shop' solution for diverse tourism entities nationwide, crucial as the industry enters the recovery phase.
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  • Discover Melbourne
    Managing Director
    Discover Melbourne Oct 2019 - Sep 2021
    Melbourne, Australia
    Chris took the lead in launching and developing the Melbourne-based tourism startup, Discover Melbourne. He played a pivotal role from the very beginning, overseeing everything from concept creation and design to shop setup, launch, day-to-day management, and ongoing operations.Discover Melbourne introduced a unique approach, combining face-to-face tourism booking services with digital support. This service offered an extensive range of tourism businesses, both large and small, spanning Melbourne, Regional Victoria, and across Australia.The demand for this service became evident within the startup's first month of operation, a remarkable achievement for any business. Within just four months, the company had a clear pathway to sustainability and success, until the unexpected challenges posed by the COVID-19 pandemic emerged.
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  • City Of Stonnington
    Project Manager - Customer & Technology
    City Of Stonnington Jul 2020 - Dec 2020
    Melbourne, Victoria, Australia
    Following the recent completion of Prahran Square, situated in the core of the City of Stonnington municipality, an effort was initiated to introduce a contemporary, concierge-oriented method for addressing general council inquiries, providing business support services, and enhancing visitor engagement. The Project Manager role supervised the complete project end to end. It involved management of both internal and external stakeholders, formulation of the conceptual design, operational implementation, and achievement of the essential outcomes required to facilitate the organisational shift towards the 'One Stonnington' transformative concept.
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  • Tourism Holdings
    Destination Consultant
    Tourism Holdings Dec 2018 - Jan 2020
    New Zealand
    Engaging in collaborative consultations with destinations, visitor centers, and local operators, the initiative aimed to enhance commercial efficiencies, foster innovative visitor experiences, and establish self-sustaining capabilities. This involved meaningful discussions with destinations to address their unique challenges, optimising processes at visitor centres, and sparking innovation among local operators. The result was tailored strategies empowering each entity to thrive and achieve self-sustained growth.
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  • Australian Visitor Centres
    Area Manager Vic/Sa
    Australian Visitor Centres Nov 2017 - Nov 2018
    Vic/Sa
    In this capacity, the responsibilities encompassed the comprehensive management of operations in both Melbourne and Adelaide. This involved supervising the daily activities across three distinct locations. The role entailed various crucial aspects, including budget management, recruitment processes, facilitating developmental training, driving sales and marketing endeavors, and fostering engagement with key stakeholders.
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  • Australian Visitor Centres
    Melbourne Visitor Centre - Manager
    Australian Visitor Centres Jun 2014 - Nov 2017
    Melbourne Area & Australia
    A significant emphasis was placed on effectively managing the complete commercial operation at the Melbourne Visitor Centre. A prominent component of this operation was "Best of Victoria," the renowned tourism booking service situated within the globally acclaimed visitor centre located at Federation Square in Melbourne's heart. With an annual visitation of nearly one million, the environment was characterised by its rapid pace, demanding an exceptional level of multitasking proficiency.
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  • The Nook Records
    Founder
    The Nook Records Jun 2006 - Aug 2014
    New Zealand
    Centered on music and vinyl, this compact enterprise centered on niche vinyl releases, DJ services, equipment rental, and promotional efforts. Operating as an online platform, it catered to a specific audience within the music community.While simultaneously pursuing his tourism career, Chris managed this micro business for a span of eight years. However, he eventually opted to take a step back and allocate more of his attention to his involvement in the tourism industry.The record collection built over two decades remains in tact and is still growing!
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  • Accor Plus
    Assistant Program Manager
    Accor Plus Aug 2013 - Jul 2014
    Melbourne, Australia
    Tasked with strategizing and carrying out the comprehensive onboarding process for all fresh recruits designated to the Melbourne site. This encompassed overseeing the seamless implementation of a thorough 5-day training regimen and subsequently providing consistent follow-up support, inclusive of ongoing coaching and skill enhancement, aimed at facilitating their seamless transition into permanent roles.In close collaboration with the Program Manager, Chris played a vital role in instilling a culture of continuous improvement within the entire Melbourne team. His efforts were pivotal in consistently propelling the team to not only meet but surpass their Key Performance Indicators (KPIs), with a paramount focus on achieving and even exceeding the financial targets that were set.
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  • Accor Plus
    Loyalty Consultant & Call Coach
    Accor Plus Aug 2012 - Aug 2013
    Melbourne, Australia
    Managing a database of members and facilitating new member sign ups through direct selling to the public, ex-guests & businesses. With the other half of the time call coaching and mentoring new staff until they became permanent. I was quickly established as a key employee for the company and was rewarded with development and career progression.
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  • Sta Travel
    Retail Store Manager
    Sta Travel Oct 2010 - Sep 2012
    Monash University Caulfield
    The role involved complete ownership of the branch, including overseeing four full-time travel advisors and ensuring store budget adherence. Responsibilities extended to staff training, financial reporting, banking compliance, issue resolution, and maintaining top-notch customer service.
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  • Sta Travel
    Travel Expert
    Sta Travel Oct 2009 - Oct 2010
    The Travel Expert role at STA Travel was primarily sales-driven, demanding in-depth knowledge of our products and services. With experience in both the National Contact Centre and retail stores, responsibilities included sales, customer service, banking, staff training, local marketing, brand recognition, supplier liaison, and contributing to company initiatives like policy and product development.
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  • Ninth Grange Group
    Retail Manager
    Ninth Grange Group Feb 2008 - Nov 2009
    Melbourne, Australia
    This high end bottle-shop focused mainly on wine from both local and international regions. The role required all day-to-day tasks to successfully run the retail stores operation. Opening/closing procedures, sales promotions, liaising with reps & winemakers, rosters, cash-up, stock control. By sufficiently executing these responsibility, Chris ensured the store was meeting budget, following current trends within the industry and offering products that supported those trends.
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  • Accorhotels
    Food&Beverage Team Leader
    Accorhotels Mar 2006 - Feb 2007
    Grand Mercure Swanston Hotel
    Chris was head hunted for this role by the General Manager of the hotel at the time. He brought him in to establish & implement the changes required to improve the profitability of the food & beverage department. After a very successful relaunch & complete overhaul of products & procedures Chris went on a one year working holiday
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  • Base
    Bar Manager
    Base Jan 2005 - Mar 2006
    Wellington, Wellington Region, New Zealand
    During his time at Base Backpackers, he worked in various aspects of the business. Chris was mainly responsible for the running of the bar & was required to fulfil a variety of tasks on a daily basis. These included staff management & training, rosters, stock control, all accounts receivable & payable, meeting all KPIs as set by head office and manage the entertainment acts and of course general bar duties. Chris was posted to Wellington, New Zealand for a 6 month period to help turn the bar around, a very demanding role, but one that left him feeling proud of his accomplishments and results at such a young age.
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Chris Ritchie Skills

Sales Customer Service Tourism Relationship Mangement Sales Management Account Management Travel Management Training Leadership Retail Budgets Team Leadership Networking Travel Team Building Time Management Coaching Wine Recruitments Visitation Strategies Consulting

Chris Ritchie Education Details

Frequently Asked Questions about Chris Ritchie

What company does Chris Ritchie work for?

Chris Ritchie works for Bookit

What is Chris Ritchie's role at the current company?

Chris Ritchie's current role is Program Manager.

What is Chris Ritchie's email address?

Chris Ritchie's email address is cm****@****.com.au

What is Chris Ritchie's direct phone number?

Chris Ritchie's direct phone number is +614301*****

What schools did Chris Ritchie attend?

Chris Ritchie attended Rmit University, Swinburne University Of Technology, New Zealand School Of Tourism, Wanganui Collegiate School.

What are some of Chris Ritchie's interests?

Chris Ritchie has interest in Photography, Wine Culture, Travel, Vinyl.

What skills is Chris Ritchie known for?

Chris Ritchie has skills like Sales, Customer Service, Tourism, Relationship Mangement, Sales Management, Account Management, Travel Management, Training, Leadership, Retail, Budgets, Team Leadership.

Who are Chris Ritchie's colleagues?

Chris Ritchie's colleagues are Esther Goldsworthy, Ari Matula.

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