Chris Ritchie Email & Phone Number

Requirement Elicitation for Out of Home Care., Family Preservation & Restoration ProgramRequirement Elicitation for Home Care Workforce Support Program (Aged Care)Solution Design & Configuration of Salesforce Not for Profit Program Management & Case Management

Gold Coast

Managed the Implementation of Salesforce through the business including all change management and data migration.Managed the Implementation of Zuora (Billing / Subscription Engine) including all change management and data migration.Managed the Migration from legacy systems (CRM, Finance, Marketing)Implementation of SMS (SMS Magic) solution to streamline customer touchpoints in the call centre.

Gold Coast

Transitioned Sales from paper order forms to a custom built Digital order system including Change Management.Documented the entire Operational business process in BPMN format.Implementation of Jira / Confluence

Business AnalystDepartment of Fisheries (DAF - ITP) – Biosecurity Queensland Sep 2014– PresentBrisbane, Queensland, AustraliaThe BIMS program is a key program of work for Biosecurity Queensland that consists of developing a toolkit to support the business in an emergency response. The toolkit 6 systems will replace 50plus legacy systems. - Key project member of Biosecurity Information Management System (BIMS) program of work- Gather and validate requirements for a resource management system by identifying and engaging stakeholders using various techniques to elicit requirements aligned to agile methodology.- Build and validate user stories that feed into product backlog.- Map current state (As Is) business process for Emergency response across all business areas aligned to BPMN.- Identify and communicate issues and potential improvements for future state (To Be) business processes- Gather information on legacy systems and become the program Proxy to communicate future state processes.- Support business in Panama TR4 emergency response.

Business AnalystDepartment of Natural Resources and Mines (DAF-ITP) July 2014– Sep 2014Brisbane, Queensland, AustraliaDNRM had a business need for a solution to manage their digital assets (Including 450tb of aerial images)- Plan and monitor business analyst activities aligned to BABOK- Gather business requirements for a large scale digital asset management (DAM) system.- Capture document and validate current state (As Is) and future state (To Be) business processes aligned to BPMN 2.0 standard. - Capture storage technology and requirements.- Advise business on process issues and possible improvements- Assist architecture team in development of a detailed options analysis for the procurement process of a DAM system.Key achievements:- Delivered a validated business requirement specification within time frame and budget.- Delivered a validated business process model document that encompassed current state (As Is) and future state (To Be) business processes including deficiencies and possible improvements

Brisbane, Australia

Responsibilities: Project management of multiple projects:- Maintain and improve internal process and Project management methodology- Day to day management of multiple projects reporting to senior management on status and controls - Assistance of the development team in regards to customer requirement s and development deliverables (agile framework)Key Achievements: - Successfully delivered a package management solution (CDC) to market that fulfils Government requirements within timeframe that assisted increased sales - Successfully delivered Phase 1 Prescare implementation.- Successfully delivered All About Care implementation.- Successfully delivered JBC Mobility implementation.- Assisted the sales process by conducting multiple IPS workshops (Initial Planning Study) with a 100% sales rate- Key stakeholder in Procura’s growth plan (internal erp system)

Brisbane, Australia

Responsibilities: Day to Day Business analyst / Project management of concurrent projects:-Engaging stakeholders for elicitation of data and initiation of projects.-Business process mapping -Defining and communicating boundaries of scope within a project to all stakeholders.-Drafting and communicating technical specifications seeing through the approval process -Develop detailed project plans, schedules, Risk management plans, Communication plans, -Manage & schedule resources working interstate and internationally.-Run Client / internal workshops relating to requirements / development work-Develop test strategies, test plans and test scripts-Design document, communicate and manage data migration from client legacy systems into RMSS suite and develop tests (SQL) and roll back procedures to ensure migration success-Run Agile sprint sessions (Scrum Master) for internal development / Client defects-Manage upgrades / chargeable work with existing clientsKey Achievements: -Re engineer RMSS implementation process aligned to Prince2 methodologies-Successfully engaged GoldLinq (Gold Coast light rail project)to supply an RMSS solution-Successfully Specified, Mapped and project managed a full data migration from a legacy system (Figtree) to RMSS claims management system for Accolade Wines.-Successfully recovered 3 projects in a critical status, reengaged client, revised project plan and enforced achievable milestones.-Designed test cases & scripts for full system testing.-Managed full review / design of training documentation.

Responsibilities: Day to Day Project management of concurrent projects duties including:-Preparation of Various reports (Highlight, Issue, End Stage, Exception, Lesson, End Project etc...)-Perform Team manager role (where applicable)-Perform Project Support Role (where applicable)-Manage upgrades / chargeable work with existing clients-Acting High Level Account manager for Department of Defence clients-Implementation / Management of ISO 9001: 2008 QMS Key Achievements: -Successfully Delivered phase 1 & 2 DAFF (Department of Foresteries and Fisheries) AMS (Audit management system) project 3500 Users-Successfully Delivered phase 1 & 2 SIKM (Safety Intelligence and Knowledge Management) project DOHS (Department of Occupational Health & Safety) 2400 Users-Successfully Delivered phase 1 DMO (Defence Materiel Organisation) project-Successfully Delivered DGTA (Directorate General Technical Airworthiness) multiple projects-Major stakeholder in increasing turnover by + 100% -Major stakeholder in the design and implementation of 3 new modules increasing product scope by 25%-Design and implementation of refined QMS aligned to ISO 9001 :2008